The State of Wisconsin DOT  is looking for a Help Desk III.

Top Required Skills & Years of Experience:

\- Service Desk & IT/Desktop Support (2-5+ years of relevant experience)

\- Troubleshoot hardware issues, OS and software issues (2-5+ years of relevant experience)

\- Strong communication and customer service skills

Nice to Have Skills:

\- Familiarity with ITSM/ticketing systems e.g. Cherwell

\- Experience writing technical and user documentation

\- Image and deploy PCs (2-5 years' experience)

Interview Process: via Microsoft Teams

Remote or Onsite: Candidates must be CURRENT WI residents. No relocation allowed. Required to be onsite 2 days a week under current telecommute policy.

Project details: This position assists customers to resolve technical support issues of various levels of complexity, related to computer hardware, software, associated peripheral equipment, and user password related items. In addition to providing phone support to customers, this position will also perform installation, maintenance and problem resolution of desktop platforms, software, and operating systems.