The State of Wisconsin DOA is looking for one (1) Help Desk Support III

Top Skills & Years of Experience: (minimum 2-3 years)

i. 3–6 years experience in a Help Desk or IT support role with increasing responsibility.

ii. Advanced experience with the Microsoft 365 suite, including Teams, Exchange Online, SharePoint, and OneDrive. 3-6 years experience.

iii. Strong analytical and documentation skills and proven ability to lead technical troubleshooting sessions and resolve escalated tickets efficiently. 3-6 years experience.

iv. Ability to work independently, prioritize tasks, and manage multiple priorities, including continuous improvement initiatives, in a fast-paced environment. 3- 6 years experience.

Nice to Have:

i. Familiarity with scripting languages such as PowerShell to automate support tasks.

ii. Hands-on experience with Microsoft Intune, including compliance policies, and app deployment.

iii. In-depth understanding of Windows 11, iOS, and endpoint security principles.

Onsite or Remote: Candidates must be CURRENT WI residents. NO RELOCATION IS ALLOWED. Candidates will be required to be onsite 50% of the time. While one week on one week off may be the overall rule, exceptions will occur requiring additional, short term onsite presence above this. On boarding will be on-site 2-3 weeks depending on experience.

Additional details: Candidates must be able to lift computers and other related equipment up to 40 lbs.