Abacus Corporation is a family-owned staffing leader with 80+ years of experience, providing modern workforce solutions nationwide. With a supportive culture and over 25,000 employees, we offer long-term jobs, competitive pay, benefits, and real growth opportunities.

Join the Abacus family.

We are seeking an Experienced Dispatcher with a strong background in drayage operations, container movement, crane-supported freight, and local cartage. This position is responsible for coordinating drivers, port/yard activity, heavy-equipment scheduling, and customer communication in a dynamic, fast-paced environment.
This role offers the potential for hybrid work depending on operational needs and performance.

Key Responsibilities

Daily Dispatching & Driver Coordination

• Schedule and dispatch drayage drivers, local cartage drivers, and equipment operators.
• Assign loads, delivery appointments, port pickups/returns, and yard movements.
• Monitor driver locations, ETAs, load status, and workflow efficiency throughout the shift.
• Communicate updates, instructions, and route changes clearly and promptly.

Port, Terminal & Container Operations

• Track container availability, Last Free Day (LFD), demurrage risk, holds, and terminal appointment system requirements.
• Manage chassis assignments, per-diem exposure, and port-specific restrictions.
• Troubleshoot issues with terminals, container availability, and scheduling.

Crane-Supported Freight & Heavy Equipment Coordination

• Coordinate freight moves requiring crane assistance, rigging, oversized loads, or specialized handling.
• Ensure operators receive accurate load details, safety instructions, and site requirements.
• Verify equipment needs such as crane size, attachments, rigging tools, and support vehicles.

Customer Service & Communication

• Act as the main point of contact for customers regarding load status, scheduling changes, and delivery concerns.
• Provide proactive updates and resolve issues quickly and professionally.
• Maintain strong customer relationships through consistent and reliable communication.

Documentation, Compliance & Systems

• Maintain accurate dispatch logs, timesheets, port records, and job completion documentation.
• Ensure compliance with DOT regulations, Hours of Service (HOS), overweight/oversize rules, and internal safety policies.
• Use dispatch software, GPS tracking systems, and port appointment platforms for accurate data entry and coordination.

Qualifications

• 3+ years of dispatch experience in drayage, port drayage, intermodal, crane-supported freight, cartage, or heavy-haul logistics.
• Strong understanding of port operations, container movement, and crane/rigging logistics.
• Ability to manage high-volume scheduling with time-sensitive priorities.
• Excellent communication, multitasking, and critical-thinking skills.
• Proficiency with dispatch software, GPS systems, and port appointment tools (eModal, etc.).
• Knowledge of DOT, HOS rules, overweight/oversize permit requirements.

Key Competencies

• High attention to detail
• Ability to stay calm under pressure
• Strong prioritization and planning skills
• Customer-service-driven mindset
• Ability to coordinate complex freight and heavy equipment simultaneously

Preferred Experience

• Background in crane rental, rigging operations, or oversized freight
• Familiarity with TWIC requirements and port security protocols
• Knowledge of state overweight/oversize permit processes
• Experience with intermodal container yards or rail ramps