Job Description

HYTORC was formed in 1968. We are the world’s leader in hydraulic and pneumatic torque wrench manufacturing. Our mission is to make industrial bolting safer, simpler and more precise and thus, reliable. With over 40 years of experience focused entirely on engineering new technologies for hydraulic and pneumatic torque wrenches while creating a worldwide 24/7 service network, HYTORC has become the most trusted name in the industry. Either from the bottom of the ocean capping the oil leak in the gulf in 2010 or from the top of the world, erecting the new world trade center, we help all industry with better bolting solutions.

We are currently seeking a Dynamics CRM Specialist focused in a new role of heading and supporting our Customer Relationship Management software (Dynamics CRM 2016), as it relates to our daily business processes. As the CRM Specialist, you will gain exposure in gathering and documenting requirements from key stakeholders, as well as assisting in developing project plans and timelines to successfully deploy solutions. In addition, you will install and configure software to meet the requirements of our systems and must be capable in supporting the underlying database systems (Microsoft SQL). Finally, you will participate in end-user training both internally and externally.

AS THE CRM SPECIALIST YOU WILL BE RESPONSIBLE FOR:

• Developing and maintaining expert knowledge of our Dynamics CRM systems including add-ons such as Experlogix CPQ.
• Providing implementation consultation and support services during installations, upgrades, and customizations.
• Providing administration level support.
• Documenting and analyzing sales processes and procedures from inception to finish.
• Effectively communicating with staff and senior management
• Supporting the preparation of the scope of work by providing task/time details
• Deep knowledge of the table structures and relationships of database products related to CRM.
• Troubleshooting and identifying causes of the issues within our CRM and its database related software.
• Designing and conducting data migration.
• Training, coaching, and mentoring staff and end users.

JOB REQUIREMENTS

To successfully perform the responsibilities of this position, you must possess the following qualifications:

• A Bachelor's degree in Computer Science, Business (Accounting) and/or Information Systems degree
• Preferably experience with Dynamics 365 related software solutions
•  Experlogix CPQ experience is a plus but not required  
• Ability to multi-task and manage priorities.
• Excellent communication skills, both written and oral
• Superior people skills; team-oriented, fast learner and very personable
• Self-motivated and driven to achieve success within a consulting environment

HYTORC offers a competitive compensation package including; base and bonus potential, vacation, company paid health/vision. If you are looking to join an energetic company and assist with implementing a world class ERP solution, please apply online. Please note relocation assistance will not be provided.

Company Description

From the bottom of the Gulf of Mexico (while capping the oil leak in 2010) or from the top of the world (erecting the Freedom Tower), WE HELP ALL INDUSTRY with better bolting solutions. HYTORC is known throughout the world to be the #1 bolting solution company. Find a Career with the undisputed leader in Industrial Bolting Solutions!