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Customer Service Representative

Haas Automation, Inc.

Customer Service Representative

Oxnard, CA
Full Time
Paid
  • Responsibilities

    Job Description

    SUMMARY

    The Customer Service Representative is the primary point of contact for retail customers who purchase products on the Haas e-commerce website.

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

    • Respond to questions related to any portion of the full order cycle, in an effective and professional manner.
    • Effectively communicate Haas policies and settle disputes with unhappy retail customers.
    • Effectively utilize all Haas computer systems and databases to complete daily tasks, make informed inquires, and provide good information.
    • Test and implement new processes that improve the retail customer experience.
    • Work with Haas vendors & shipping carriers to resolve customer issues.
    • Update sales orders in SAP ECC & SAP Commerce as needed.
    • Maintain and manage web tools provided via the e-commerce website.
    • Work closely with members of Accounting, Inventory, Service, and IT to provide the best customer service possible to our retail customers.
    • Complete special projects and ad hoc reports as assigned.
    • Work closely with management and members of the e-commerce team to meet the expectations of our customers.
    • Employees are expected to follow instructions, procedures and to escalate any issue impacting workflow, quality, etc.

     

    SUPERVISORY RESPONSIBILITIES

    This job has no supervisory responsibilities.

     

    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    MINIMUM QUALIFICATIONS

    • Experience with SAP or other large ERP system.
    • Employees must exhibit honesty and integrity as well as demonstrate adherence to rules, procedures and policies.

     

    EDUCATION AND/OR EXPERIENCE

    Associate's degree AA/AS/AAS from a two-year college or technical school is required, plus an additional 2+ years related experience, training and/or equivalent combination of education and experience.

    Company Description

    Haas Automation is the largest machine tool builder in the western world, manufacturing a complete line of CNC vertical machining centers, horizontal machining centers, CNC lathes, and rotary products. Gene Haas founded Haas Automation, Inc., in 1983 to manufacture economical and reliable machine tools. The company entered the machine tool industry with the first-ever, fully automatic, programmable collet indexer – a device used to position parts for machining with very high accuracy. The patented Haas 5C collet indexer was a huge success, and over the next four years, the company expanded its product line to include a wide selection of fully programmable rotary tables, rotary indexers, and machine tool accessories. Today, Haas manufactures four major product lines: vertical machining centers (VMCs), horizontal machining centers (HMCs), CNC lathes, and rotary tables, as well as a number of large five-axis and specialty machines. All Haas products are manufactured at the company’s expansive facility in Oxnard, California – the largest, most modern machine tool manufacturing operation in the United States.