Habitat for Humanity of Jacksonville, Inc. (HabiJax) is currently seeking a RESTORE SERVICE ASSOCIATE. HabiJax is the local affiliate of Habitat for Humanity International, a global nonprofit housing organization seeking to put God’s love into action by bringing people together to build homes, communities and hope. The HabiJax ReStores are home improvement retail outlets where new and refurbished building materials, cabinets, appliances, furniture, lighting and accessories are sold to the public at reduced prices! At the HabiJax ReStores, our staff and volunteers happily accept donations of new and gently used items. We sell those items to treasure hunters and bargain shoppers alike to raise money for our mission of eliminating substandard housing.

JOB SUMMARY:

Responsible for assisting customers in the operation of the ReStore.  The employee will assist in the pick-up of donated items, handle and/or repair donated items, and assist customers when needed. This position requires a good driving record and skills, ability to effectively interact and communicate with others, strong time management skills, the ability to prioritize multiple tasks, and a commitment to HabiJax’s mission, vision and values.

WORK LOCATION:

HabiJax ReStore – 6260 103rd St. Jacksonville, FL. 32210

WORK SCHEDULE:

There are full-time and part-time opportunities available for this position. Our current ReStore hours are Monday-Saturday 9am to 6pm.

PAY RATE:

The starting pay rate for this position is $11.00 per hour.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Visit donor homes and other commercial locations and transport donated items such as furniture, appliances and building products to the ReStore. Comply with all vehicle operation laws for the safe operation of the company truck.
• Use discretion and professionalism in the screening of items to ensure compliance with guidelines at the pickup location.  Make referrals if unable to accept donations.
• Be continuously vigilant in security, safety and housekeeping of the assigned truck and its contents and tools. Load and unload donated goods safely. Comply with pick-up and inventory protocols.
• Treat all donations with care and concern for damage prevention.
• Maintain truck mileage records.  Report any mechanical problems with the vehicle or tools to the Donations Coordinator immediately.
• Check for any maintenance need on vehicle daily.
• Assist customers with loading and unloading of merchandise.
• Accountable for meeting or exceeding all agreed-upon ReStore Service Associate goals and objectives.
• Treat donors, customers, fellow employees and volunteers with courtesy and respect at all times as an ambassador of HabiJax.
• Participate in special promotional events or ReStore projects as assigned
• Be aware of and advocate for the mission, vision, and values of HabiJax and Habitat for Humanity.
• Perform additional duties as required and directed.

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. This is not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

EDUCATION, EXPERIENCE, AND JOB REQUIREMENTS:

• High school graduate or equivalent
• 1-2 years previous work experience serving customers required
• Delivery Driver / Box Truck Driver experience preferred
• Forklift certification preferred
• Carpentry experience preferred
• Good interpersonal and communication skills
• Ability to use professional values and ethics to effectively interact with people of diverse backgrounds
• Manage time effectively, multi-task & prioritize in order to meet established goals & deadlines
• Decisive, flexible & work well under pressure when faced with unexpected situations or delays
• Ability to analyze & resolve problems.
• Computer proficiency to include the use of Microsoft Office and other required software applications
• Valid Florida Driver’s License insurable by HabiJax’s insurance carrier
• Able to successfully pass a background and drug screening

CORE VALUES:

• FAITH-DRIVEN – everything we do stems from God’s love, which we intentionally exude in all we do
• INTEGRITY – operate with strong moral principles and conviction at every touchpoint with clients, donors and staff
• EXCELLENCE – strive for excellence in all we do – home building, business operations and community enhancement
• EMPOWERMENT – provide our clients tools they need and educate them on how to use them
• RESPECT –  give our clients the utmost respect; being open-minded and appreciate all walks of life

CORE COMPETENCIES:

• SHOWING CARING AND UNDERSTANDING – shows empathy toward challenges, concerns and problems faced by others; takes a tolerant and patient approach with people who are struggling with difficult challenges; helps to put people at ease and make them feel more comfortable
• BUSINESS ETHICS – Inspires the trust of others; keeps commitments; treats people with respect; upholds organizational values; works with integrity and ethically
• COOPERATION – Displays positive outlook and pleasant manner; establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works actively to resolve conflicts; works cooperatively in group situations
• COMMUNICATIONS – Exhibits good listening and comprehension; expresses ideas and thoughts in written form; expresses ideas and thoughts verbally; keeps others adequately informed; selects and uses appropriate communication methods
• CUSTOMER SERVICE – Displays courtesy and sensitivity; manages difficult or emotional customer situations; meets commitments; responds promptly to customer needs; solicits customer feedback to improve service
• ACHIEVEMENT FOCUS – Demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; sets and achieves challenging goals; takes calculated risks to accomplish goals

ROLE-BASED COMPETENCIES – INDIVIDUAL CONTRIBUTOR:

• DEPENDABILITY – Commits to doing the best job possible; follows instructions, responds to management direction; keeps commitments; meets attendance and punctuality guidelines; responds to requests for service and assistance; takes responsibility for own actions
• JOB KNOWLEDGE – Competent in required job skills and knowledge; displays understanding of how job relates to others; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; uses resources effectively
• QUALITY – Achieves established goals; completes work in timely manner; meets productivity standards; strives to increase productivity; works quickly
• SAFETY & SECURITY – Determines appropriate action beyond guidelines; observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly
• TEAMWORK – Balances team and individual responsibilities; contributes to building a positive team spirit; exhibits objectivity and openness to others' views; gives and welcomes feedback; puts success of team above own interests

BENEFITS OFFERED FOR FULL-TIME POSITIONS:

• Health Insurance – Medical, Dental, and Vision
• Life Insurance
• Personal Accident Insurance
• Disability Insurance
• 401(k) with 50% match up to 6%
• Paid Time Off – Vacation, Sick, and Holidays