Develops and implements strategies for improving collection effectiveness to reduce delinquencies and charge-offs, and to optimally maximize funds recovered while minimizing recovery timeframes. Oversees and handles all foreclosures, Deed in Lieu, Short sale, Forbearance agreement, REO assets, Bankruptcy and repossessed vehicles.
Utilizes extensive expertise in collections, knowledge of sound business practices, and proven skills of managing a multi-functional staff to achieve departmental success. Manages, coordinates, and oversees all collections and loss mitigation activities to minimize losses.
Leads, trains, evaluates, coaches, professionally develops and motivates staff. Supports supervisory staff with overseeing all collections and loss mitigation activities. Effectively coordinates staff scheduling, incentive program and training.
Ensures policies and procedures are up-to-date, and staff is following approved policies.
Required Skills
Strong verbal and written communication skills and the ability to successfully tailor communications according to the audience. Ability to prepare and effectively facilitate presentations.
Thorough knowledge of laws and regulations pertaining to Collections and Lending, including FDCPA, FCRA, FACTA, TCPA and fair lending regulations, and management and control of operations to ensure compliance.
Excellent phone communication, listening and negotiation skills
Able to prioritize and manage daily workload.
Proven ability working in a team atmosphere; in a fast paced, fun environment
Self-motivated attitude with a desire to succeed
Proven ability to drive positive financial results.
Proficiency with Microsoft Office for Windows.
Ability to provide leadership, support, motivation and professional development to staff. Strong professional interpersonal skills and the ability to lead by example.
Sound understanding of Credit Union products and services.
Detail oriented and able to work in high pressure situations with moving deadlines.
Strong analytical skills and the ability to accurately calculate figures, gather, analyze and present findings in a clear and concise manner.
Establishes, monitors and manages departmental controls to reduce risk and improve efficiencies.
Ability to interact with all levels of staff and deal with stressful situations with tact and diplomacy.
Manages vendor relationships and conducts annual review of departmental contracts.
Understands the requirements of the Bank Secrecy Act and ensures compliance through monitoring and reporting of member activity as appropriate.
Required Experience
High school diploma or equivalent.
Bachelor’s degree in business, finance or a related field preferred.
Minimum 3 years’ experience handling foreclosures, deed in lieu, forbearance agreements, short sales and REO liquidation.
Minimum 5 years’ experience in all aspects of collections including bankruptcy and repossession.
Minimum 3 years supervisory experience.
Experience with predictive dialer preferred.
Qualifications
Strong verbal and written communication skills and the ability to successfully tailor communications according to the audience. Ability to prepare and effectively facilitate presentations.
Thorough knowledge of laws and regulations pertaining to Collections and Lending, including FDCPA, FCRA, FACTA, TCPA and fair lending regulations, and management and control of operations to ensure compliance.
Excellent phone communication, listening and negotiation skills
Able to prioritize and manage daily workload.
Proven ability working in a team atmosphere; in a fast paced, fun environment
Self-motivated attitude with a desire to succeed
Proven ability to drive positive financial results.
Proficiency with Microsoft Office for Windows.
Ability to provide leadership, support, motivation and professional development to staff. Strong professional interpersonal skills and the ability to lead by example.
Sound understanding of Credit Union products and services.
Detail oriented and able to work in high pressure situations with moving deadlines.
Strong analytical skills and the ability to accurately calculate figures, gather, analyze and present findings in a clear and concise manner.
Establishes, monitors and manages departmental controls to reduce risk and improve efficiencies.
Ability to interact with all levels of staff and deal with stressful situations with tact and diplomacy.
Manages vendor relationships and conducts annual review of departmental contracts.
Understands the requirements of the Bank Secrecy Act and ensures compliance through monitoring and reporting of member activity as appropriate.