Job Description

HALL'S CULLIGAN IN WIXOM is currently seeking a CUSTOMER SERVICE REPRESENTATIVE to join our office support team. We have a dynamic team and we are looking for another member who will represent our brand and create lifetime customers.

This is the perfect career for someone who has worked in a customer focused, administrative role in the service industry. The right person will have Accounts Receivable experience, the ability to answer multi-line phones, be successful in handling customer issues, and experience communicating with field staff in a service oriented industry. IF YOU HAVE CUSTOMER SERVICE EXPERIENCE AND YOU PRIDE YOURSELF ON BEING SOLUTION FOCUSED AND CUSTOMER SERVICE ORIENTED, THIS IS THE CAREER FOR YOU!

WHY SHOULD YOU WORK FOR CULLIGAN?

• WE ARE AN ESSENTIAL EMPLOYER!
• GREAT FULL TIME, MONDAY-FRIDAY 8AM TO 5PM WORK SCHEDULE
• STARTING AT $15 PER HOUR WITH OPPORTUNITY FOR MONTHLY COMMISSION
• PAID TIME OFF
• FULL BENEFITS PACKAGE INCLUDING 401K WITH COMPANY MATCH
• CAREER ADVANCEMENT OPPORTUNITIES
• STABLE AND GROWING, FAMILY ORIENTED COMPANY
• WE LIKE TO PROMOTE FROM WITHIN!
• USE OF FREE CULLIGAN EQUIPMENT IN YOUR HOME!

Hall’s Culligan is committed to the safety and well-being of our employees and our customers. We provide all of our employees with the proper personal protective equipment (PPE) and sanitization supplies to safely perform their job in the field and office. Employees are following the proper CDC guidelines and practicing social distancing. The latest technology allows our field employees to communicate with customers prior to their visit in order to avoid close contact and keep everyone safe.

RESPONSIBILITIES

• Experience with incoming and outbound calls
• Resolve any product or service related issues; follow up to ensure complete customer satisfaction
• Schedule deliveries, dispatch service technicians and/or route representatives to customer locations
• Take payments and maintain customer records by updating account information
• Handle collection calls and maintain financial accounts by processing customer adjustments when necessary
• Prepare and maintain compliance and regulatory reporting (scheduling reports, open call, monthly maintenance reports, etc.)

QUALIFICATIONS

• Exceptional customer service and in-bound phone experience required
• Accounts Receivable experience highly desired
• Must be proficient in Microsoft Office
• Account collections experience preferred
• Ability to prioritize tasks in a fast paced fun environment
• Strong work ethic (honesty and integrity are key for this position and to our organization)
• Excellent communication skills including helpfulness and patience in dealing with fellow employees and external customers and vendors
• Exceptional problem solving skills
• Ability to work independently

Candidates are subject to pre-employment testing up to and including drug/alcohol screening, background check, motor vehicle record check, and D.O.T. physical, as applicable

BENEFITS: Our company always offers opportunity for advancement, competitive pay, and comprehensive benefits including Health, Dental, Vision Insurance, Company Paid Life + the option for additional supplemental life insurance, Disability, Critical Illness, and Accident supplemental plans, Flexible Spending Accounts, 401(k) with generous company match and Paid Time Off.

Hall’s Culligan is proud to be an Equal Opportunity Affirmative Action Employer and encourages minorities, females, veterans and those with disabilities to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. We will consider qualified candidates with criminal histories in a manner consistent with applicable law. Hall’s Culligan does not accept unsolicited resumes from staffing agencies, search firms or any third parties.

Company Description

As your water experts since 1939, we have the skills and the experience to handle just about any water-related challenge that may come up. At Hall's Culligan Water, we're committed to just one thing: improving your water. You can trust us to provide lasting value in our products and services. Everything we do is backed by courteous, dependable Culligan Man service. We understand that a water improvement system is an investment in your family. We sell water you can count on. We stand behind our products with written limited warranties and with our unequaled Culligan service. For 80 years, Hall's Culligan Water mission has been to deliver high-quality water treatment products that will benefit every part of our customers' lives. We hope to raise the quality of life by purifying its most essential element: water. We've seen about every water problem imaginable and we're solving these problems to deliver the refreshing, clean and pure water that's become our hallmark. Free of contaminants and minerals, water treated with Culligan softeners or filtration systems will make an impression on you and your household or workplace. Hall’s Culligan is committed to the safety and well-being of our employees and our customers. We provide all of our employees with the proper personal protective equipment (PPE) and sanitization supplies to safely perform their job in the field and office. Employees are following the proper CDC guidelines and practicing social distancing. The latest technology allows our field employees to communicate with customers prior to their visit in order to avoid close contact and keep everyone safe.