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Entry Level Customer Service Representative

Hall's Culligan Water

Entry Level Customer Service Representative

Ontario, CA
Full Time
Paid
  • Responsibilities

    Job Description

    Culligan of Wixom is currently seeking an ENTRY LEVEL CUSTOMER SERVICE REPRESENTATIVE to join our office support team.  PAY STARTING AT $15 - $17 PER HOUR!  This position has the flexibility to be either FULL-TIME OR PART-TIME.  Hours of operation are between 8am-5pm, no evenings or weekends!

    We have a dynamic team and we are looking for another member who will represent our brand and create lifetime customers.  This is the perfect career for someone who has excellent work ethic and attention to detail.  IF YOU ARE LOOKING TO MAKE THE LEAP TO A CAREER IN CUSTOMER SERVICE AND YOU PRIDE YOURSELF ON BEING SOLUTION-FOCUSED, THIS IS THE POSITION FOR YOU!

    WHY SHOULD YOU WORK FOR CULLIGAN?

    • GREAT MONDAY-FRIDAY WORK SCHEDULE
    • STARTING AT $15-$17 HOURLY RATE!
    • PAID TIME OFF
    • FULL BENEFITS PACKAGE INCLUDING 401K WITH COMPANY MATCH
    • CAREER ADVANCEMENT OPPORTUNITIES
    • STABLE AND GROWING, FAMILY ORIENTED COMPANY
    • WE LIKE TO PROMOTE FROM WITHIN!
    • USE OF FREE CULLIGAN EQUIPMENT IN YOUR HOME!

    RESPONSIBILITIES:

    • Answer incoming calls from our very important customers
    • Resolve any product or service related issues; follow up to ensure complete customer satisfaction
    • Schedule service calls, dispatch service technicians to customer locations
    • Close out billing and work orders; prepare paperwork for next business day
    • Take payments and maintain customer records by updating account information
    • Scheduling new customer initial inspections
    • Prepare and maintain compliance and regulatory reporting (sales reports, month end reporting, etc.)

    QUALIFICATIONS:

    • Ability to prioritize tasks in a fast-paced fun environment
    • Strong work ethic (honesty and integrity are key for this position and to our organization)
    • Excellent communication skills including helpfulness and patience in dealing with fellow employees and external customers and vendors
    • Exceptional problem solving skills
    • Ability to work independently
    • Proficientcy in Microsoft Office preferred
    • Customer service and multi-line telephone experience preferred

     

    Company Description

    As your water experts since 1939, we have the skills and the experience to handle just about any water-related challenge that may come up. At Hall's Culligan Water, we're committed to just one thing: improving your water. You can trust us to provide lasting value in our products and services. Everything we do is backed by courteous, dependable Culligan Man service. We understand that a water improvement system is an investment in your family. We sell water you can count on. We stand behind our products with written limited warranties and with our unequaled Culligan service. For 80 years, Hall's Culligan Water mission has been to deliver high-quality water treatment products that will benefit every part of our customers' lives. We hope to raise the quality of life by purifying its most essential element: water. We've seen about every water problem imaginable and we're solving these problems to deliver the refreshing, clean and pure water that's become our hallmark. Free of contaminants and minerals, water treated with Culligan softeners or filtration systems will make an impression on you and your household or workplace. Hall’s Culligan is committed to the safety and well-being of our employees and our customers. We provide all of our employees with the proper personal protective equipment (PPE) and sanitization supplies to safely perform their job in the field and office. Employees are following the proper CDC guidelines and practicing social distancing. The latest technology allows our field employees to communicate with customers prior to their visit in order to avoid close contact and keep everyone safe.