Job Description

We have an opportunity for a motivated individual with HVAC technical experience for heating and cooling equipment with office skills to manage the service department for a growing mid-size fuel oil and propane company situated in Westchester County. This is a full-service company with liquid fuels delivery of propane and fuel oils. We are looking for someone who knows the business and wants to join a dynamic company that is growing significantly and needs someone to take us to the next level. The Service Manager position is a salaried position with benefits. Send resume to resumes@hqpetroleum.com

QUALIFICATIONS

•        10 years of HVAC field experience with supervisory and management skills.

•        Proficiency in Microsoft Office programs.

•        Have a strong desire to provide excellent customer service.

•        Weekends and after hours are required as needed.

RESPONSIBILITIES

•        Manage and schedule service technicians.

•        Manage installations and schedule projects.

•        Order major components of installation.

•        Arrange subcontractors if needed.

•        Review and estimate the materials and labor needed to complete repairs and installations.

•        Ensure proper customer service and invoicing.

•        Acquire the necessary materials and coordinate labor with dispatch for scheduling.

•        Contact customers to schedule installations. 

•        Assist Customer Service with customer’s technical inquiries into service performed.

•        Review Time Management Reports for Field Technician’s hours.

•        Review management reports and key performance indicators for improvements.

•        Make improvements and changes with senior approval.

•        Inventory control from suppliers, store room and service vans.

•        Maintain stock of HVAC parts and equipment for installations.

•        Manage parts replenishment of parts used from service vans.

•        Responsible for technician training and certifications.

•        Maintenance of company owned tools and analyzers.

•        Answer procedural and technical calls from field personnel.

•        Oversee service plan, service and installation billing.

•        Coordinate permitting as required.

•        Develop and enforce safety policies and procedures.