Job Description
Hammer & Nails | Men's Grooming Shop is the newest and most unique concept in the grooming industry with a core focus on Hand and Foot care for men (MANicures & Pedicures) as well as Barbering services including Haircuts, Straight-Razor Shaves (face & head), and Beard Trims, Facials and Facial Waxing (ears, eyebrows, nose). We are looking for a high-energy, front desk Concierge that can provide our 5-Star Experience to every client from the moment they step into Hammer & Nails located in the Southbay, part of the beach cities in Los Angeles.
JOB OVERVIEW:
The perfect candidate for our Memberships Concierge position has the following skill sets: High Energy, Proficient Communication, Exceptional Customer Service, & Sales skills are the main requirements for this position. Additional requirements for the position include cash handling, phone etiquette, and POS computer skills (Zenoti). The ideal applicant must be professional, outgoing, engaging, energetic, resourceful, and friendly.
RESPONSIBILITIES INCLUDE:
o Offering a friendly welcome to all clients and facilitating a smooth transition between their arrival to service(s), and check-out.
o Accomplishing sales goals by leading our clients to the service options that best meet their needs.
o Providing assistance to the Owners, Shop Manager and Staff.
QUALIFICATIONS
Part-time: ability to work a flexible schedule, including evenings to close, weekends, and some holidays.
o Ability to work in a dynamic shop environment.
o Good time management and listening skills, good judgment, and the ability to multi-task.
o Strong leadership qualities; motivated and respectful.
o Well-developed interpersonal skills to communicate effectively with peers, supervisors and clients.
o Computer knowledge for our point-of-sale (POS) system.
ESSENTIAL FUNCTIONS
o Provide exceptional customer service in-person and over the phone.
o Understand the needs of our Clients; handle and resolve customer service issues to maintain customer loyalty.
o Provide the client with a clear understanding of the shop policies, services and pricing before services are performed.
o Establish and maintain a positive working relationship with shop personnel.
o Manage beverage and associated supplies inventory.
o Provide shop tours to each new client.
o Promote and sell Men's Grooming Club Memberships, retail products and gift cards.
o Answer telephones.
o Setting and confirming appointments. •
o Provide information on services offered by shop. • Prepare guest records for treatments
o Ensure shop opening and closing procedures are followed.
o Cleaning, organizing, and maintaining lobby and shop public areas. •
o General administrative and clerical support
PERKS:
Competitive hourly rate + bonuses
Room for career growth
Upscale clientele
Fun loving family environment
Team Spirit
JOB TYPES: FULL-TIME, PART-TIME
Company Description
Hammer & Nails | Men's Grooming Shop is the newest and most unique concept in the grooming industry with a core focus Hand and Foot care for men (MANicure & Pedicures) as well as Barbering services including Haircuts, Straight-Razor Shaves (face & head), and Beard Trims, Facials and Facial Waxing (ears, eyebrows, nose). Hammer and Nails Grooming Shop for Guys is your one stop shop go to! An upscale Men's Grooming Lounge. https://hammerandnailsgrooming.com/careers/