Hampton Inn & Suites Cincinnati/Kenwood The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Weekend availability is a must. Responsibilities: Responsibilities • Respond to all guest requests, complaints, and/or accidents presented at the Front Desk or through Reservations in an attentive, courteous, and efficient manner. Follow up to ensure guest satisfaction. • Complete weekly ordering for the gift shop. • Maintain a professional working relationship and promote open lines of communication with managers employees and other departments. • Prepare employee Schedules according to business forecast payroll budget guidelines and productivity requirements. • Develop employee morale and ensure training of Front Desk personnel. Qualifications: Qualifications • Hotel experience required, Hilton experience preferred. • Supervisory experience is required. • Must be able to evaluate and select among alternative courses of action quickly and accurately. • Must work well in stressful high-pressure situations. • Must maintain composure and objectivity under pressure. • Must be effective in handling workplace problems, including anticipating identifying and solving problems as necessary. Compensation: $16 - $18 hourly

• Responsibilities • Respond to all guest requests, complaints, and/or accidents presented at the Front Desk or through Reservations in an attentive, courteous, and efficient manner. Follow up to ensure guest satisfaction. • Complete weekly ordering for the gift shop. • Maintain a professional working relationship and promote open lines of communication with managers employees and other departments. • Prepare employee Schedules according to business forecast payroll budget guidelines and productivity requirements. • Develop employee morale and ensure training of Front Desk personnel. • Focus the Front Desk Department on their role in contributing to the guest service scores.