Widewaters Hotels is looking for a fun and enthusiastic Front Desk Agent to join our awesome team! We have a fantastic benefits package with very generous PTO policy and no waiting period to use. We offer Health, Dental, Vision insurance starting after only 60 days and a 401K program with a great employer match. Immediately, upon starting you’ll be eligible to participate in our Associate Referral Bonus Program, which puts extra money in your pocket to help us recruit! You’ll also be joining a team of dedicated individuals that truly care about creating memorable moments for our guests. Apply with us today, we’re hiring great team members now!
Who this job will appeal to:
Hospitality-oriented Guest Service stars looking for a growing company in which they can achieve success and develop their potential.
Why you will enjoy this job:
We are a fast-paced hotel that consistently delivers stellar service to our guests, as well as an enriching and rewarding workplace for our associates. If you want to be part of a team with a focus on continuous improvement, exceeding guest expectations and a passion for hospitality, we invite you to explore a career with us.
Job overview
The Front Office Agent is responsible for providing consistent excellent service to guests/clients before arrival, upon arrival, and during their stay, from check-in to checkout. This associate will be responsible for registration, checkout, and cashiering.
What you will be doing
Greet each guest in a warm and genuinely friendly manner, and show a dedication to providing friendly, award-winning service
Welcome guests and efficiently check them in, anticipate potential inconveniences for guests, and quickly resolve and follow up on any and all guest-related issues to ensure their complete satisfaction
Ensure pre-arrival requests are met, place pre-arrival calls to determine guests' needs, and assign/upgrade rooms according to occupancy, preferences, and Elite Hilton Honors status
Provide recommendations and directions for shopping, attractions, and entertainment, plus other concierge services as requested
Answer phone calls promptly and create reservations, assist with billing inquiries, and relay messages in an efficient and courteous manner
Transport guests using hotel shuttle as needed
Communicate and work effectively with team members and assist in other departments as needed
Attend and participate in weekly and monthly department/hotel staff meetings
Perform other guest services duties as requested by the department supervisor
If this sounds like the kind of team you wish to be a part of, we look forward to hearing from you! Widewaters Hotels is an innovative hospitality management leader, built on proven pillars of success. We are passionate about delivering exceptional returns for our owners and partners, creating the ultimate guest experience and providing rewarding opportunities for our associates.
Job Requirements
High School Diploma or equivalent.
Must be able to work any shift, weekends, holidays, etc. when needed.
One year of job related experience, preferably a front desk or customer service role in hospitality.
Computer proficient with the ability to use several programs at once.
Ability to manage in a fast-paced environment and provide outstanding guest service.
Warm, personable, professional, and energetic demeanor.
Ability to work and communicate effectively with team members and supervisors.
Must be highly organized.
Must be able to work the majority of the shift in a standing position, constantly moving, and able to lift 10 pounds.
Must have work eligibility in the United States.High School Diploma or equivalent.Communicate and work effectively with team members and assist in other departments as needed
Widewaters Hotels' Mission and Values
Widewaters Hotels' Mission is an innovative hospitality management leader, built on proven pillars of success. We are passionate about delivering exceptional returns for our owners and partners, creating the ultimate guest experience and providing rewarding opportunities for our associates.
Our values guide the way we work with and for our guests, owners & associates. Through Passion, Energy, Attitude, Effort & Work Ethic we have created a vibrant company culture and a compass for our actions.
EEOC
We appreciate your interest in Widewaters Hotels, LLC. Widewaters Hotels, LLC offers equal opportunities to all persons without regard to race, color religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics or genetic information, or any other status protected by law.