Are you a Guest Service star looking to join an amazing team with opportunities for advancement? We are a fast-paced hotel that consistently delivers stellar service to our guests, as well as an enriching and rewarding workplace for our associates. If you want to be part of a team with a focus on continuous improvement, exceeding guest expectations and a passion for hospitality, we invite you to explore a career with us.The Front Desk Agent is responsible for providing consistent excellent service to guests/clients before arrival, upon arrival, and during their stay, from check-in to checkout. This associate will be responsible for registration, checkout, and cashiering. Pay is competent and based on experience.When you join our team, you will receive a $300 Sign-On Bonus for this position! As our newest team member, you will receive $100 as soon as your 1st paycheck, and the remaining $200 paid out after 90 days of employment with the company. The Front Office Agent is responsible for providing consistent excellent service to guests/clients before arrival, upon arrival, and during their stay, from check-in to checkout. This employee will be responsible for registration, checkout, and cashiering.
What you will be doing
Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
Resolve guest problems and complaints following the “L.E.A.D” Widewaters Hotels process.
Upsell guest rooms, food & beverage outlets if applicable and seasonal hotel promotions.
Make restaurant, transportation, and/or entertainment reservations for guests, plus other Concierge services as requested and have thorough knowledge of hotel amenities, company, and local area & attractions.
Communicate with other hotel departments to maintain a high level of guest satisfaction.
Maintain an understanding of hotel history, services, facility information, and rates and packages.
Thank guests with genuine appreciation at the end of each stay, and ask “Is there anything that we could have done better to make your stay more enjoyable?”
Register guests in Reservations/PMS and follow proper check-in, check out procedures.
Review Front Desk log when coming on shift and record pertinent information as needed throughout the shift.
Post charges to individual room or master account.
Manage cash/credit transactions and maintain a personal bank.
Accept payment for guest accounts including third party, advance purchase reservations, and during the time of registration at check- in/check-out.
Develop and maintain positive working relationships with others and support team to reach goals.
Assists others as needed and special projects, as necessary.