Job Description

Job Description

How can you help us?

As a Software QA/Test Engineer and IT Support Specialist at HRSA you will join a small team of top technical talent passionate about delivering high-quality software and services that evolves at the fast pace of modern technology. You will be working with a team responsible for the ongoing development and maintenance of workforce management systems specifically designed to meet the needs of the modern containerized shipping industry.

We are looking for candidates who are versatile, enthusiastic, great team-players with strong work ethics, eager to learn, and passionate in sharing their knowledge. We want innovative individuals who can contribute to a high-performance and collaborative work environment.

Duties and Responsibilities

• Participate with your team in agile scrum meetings, including backlog grooming, sprint planning, and retrospectives
• Develop test plans and effectively leverage the adopted tools for tracking for all changes, including writing test cases, documentation, and change tracking
• Test new features as required, ensuring all changes meet or exceed functional and performance requirements
• Support stakeholders/end users with troubleshooting and or general application support as needed
• Proactively works with team members as needed to resolve issues and meet project goals
• Develop and maintain user manuals and process and procedure instructional materials
• Provide end user support by effectively leveraging the Zendesk omni-channel suite for ticketing via chat, phone and e-mail
• Communicate effectively across product, development, operations, and application security domains
• Participate in the introduction of new capabilities and the enhancement or troubleshooting of existing capabilities

Job Specifications

• Working knowledge of the software development life cycle and testing methodologies
• Strong analytical, problem-solving, and conceptual skills with the ability to interpret and decompose requirements and user stories
• Experience with manually testing changes made to a software system
• Ability to quickly ramp up on new technologies when encountered
• Must be a self-starter possessing time management skills and the ability to work independently
• Background in one or more programming languages
• Understanding of relational databases and test data management
• Excellent verbal and written communication skills

Education & Experience

• Bachelor or advanced degree in Computer Science or related discipline or equivalent professional experience.
• Experience with DevOps concepts, best practices, and operational support
• Understanding of cloud computing concepts and fundamentals
• 2+ years of experience as a manual tester
• 1+ year of experience in automated testing
• CTSE or ISTQB certifications preferred

Company Description

The Hampton Roads Shipping Association (HRSA) is a not-for-profit, civic and trade organization founded in 1971 to promote the interests of the Port of Virginia and to further the common interest of those business establishments within the Port, particularly those who hire waterfront labor. The Association renders assistance to its membership in the solution of maritime problems; maintains harmony between management and labor; fosters just and equitable principles and practices between labor and management; promotes safety; and works for the betterment, expansion, and prosperity of the port.

Company Description

The Hampton Roads Shipping Association (HRSA) is a not-for-profit, civic and trade organization founded in 1971 to promote the interests of the Port of Virginia and to further the common interest of those business establishments within the Port, particularly those who hire waterfront labor. The Association renders assistance to its membership in the solution of maritime problems; maintains harmony between management and labor; fosters just and equitable principles and practices between labor and management; promotes safety; and works for the betterment, expansion, and prosperity of the port.