Customer Service Rep I Part Time
POSITION PURPOSE:
The Customer Service Rep I is the liaison between the company and our customers. The successful candidate will be able to handle high volume Inbound and Outbound calls in a Call Center environment. The Customer Service Rep I coordinates the scheduling of services as well as procurement of resources or special equipment required to deliver the services. The position effectively responds to inquiries and resolves complaints while maintaining excellent standards of customer service to ensure customer satisfaction. The Customer Service Rep I works in a fast-paced call center environment where individual and team goals for best in class customer service are measured and met.
BASIC SHIFT SCHEDULES:
Morning Shift: 7:30am to 2:00pm (approx)
Mid Shift: 11:00am to 5:30pm (approx)
Evening Shift: 2:30pm to 9:00pm (approx)
Must be available to work weekends (rotating weekend schedule)
Expect irregular/increased shift hours during catastrophic weather events
ESSENTIAL DUTIES:
Follow appropriate communication scripts when handling various calls
Receive and record accurate information from high volume inbound/outbound calls
Conduct high volume outbound calls to respond and follow up with customers
Communicate with customers by telephone and/or email to set, reschedule, or cancel appointments
Find resources or special equipment necessary to accommodate customer needs
Resolve customer complaints using effective problem solving skills
Participate as a key team player by supporting department functions and goals
Carry out other such duties that may be assigned or requested
QUALIFICATIONS & REQUIREMENTS:
1 to 3 years Call Center experience (Inbound & Outbound experience a plus!)
Strong customer service skills
Capable of processing high volume inbound/outbound calls
Good verbal communication skills
Friendly and professional telephone etiquette
Basic functional user of MS Excel and Outlook
Typing speed of 45 words per minute or better
Effective problem-solving skills
Attentive to detail
Able to multi-task and work in fast-paced environment
Goal achiever
Team player
Adaptable to change
BENEFITS:
Matching 401(k) plan, paid time off, holiday pay, on-site gym facility and personal trainer at no cost!
Location: Alpharetta, GA
Join the winning team at Hancock Claims Consultants!
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