POSITION PURPOSE:

The Collections Specialist will be focused on collection of monies due in an effort to reduce the delinquency of assigned accounts in accordance with collections policy. This includes high volume phone calls and/or correspondence to assigned delinquent customers in a fast-paced, goal-oriented collections department. The Collections Specialist relates well with the customer, demonstrates a favorable image of the company, and utilizes professional communication skills to include active listening and problem-solving skills. Reconciliation of customer disputes as they pertain to payment of outstanding balances that are due and maintenance of the aging of the assigned AR while acting in the best interest of the company. This position requires Business to Business, 1st Party Collections experience.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Monitor/maintain assigned accounts and actively pursue reduction of delinquency

Contact assigned accounts via telephone or email to obtain payment on past due amounts in accordance with collections policy

Provide customers with account balance information including detailed balance statements

Document call results, including the disposition of calls, customer payment agreements, payment plans and other results

Research/Identify billing discrepancies and escalate as necessary

Support multiple accounts focusing on maintaining customer relationship

Respond to inquiries in a timely and effective manner and treat customers fairly and consistently

Communicate effectively with manager to achieve optimum performance

Prepare and maintain reporting to track progress

QUALIFICATIONS:

1-3 years high volume Business to Business, 1st Party Collections experience

Knowledge of billing and collections procedures

Proficient in Microsoft Excel, Outlook, and Word

Effective time management skills and ability to multi-task and adapt to changing environment

Strong negotiating and reconciling skills along with strong attention to detail

Excellent interpersonal skills and ability to adjust and interact with all levels of personnel and customers

Professional written and oral communication skills – applied phone etiquette

Strong attention to detail with ability to set priorities, meet deadlines, goal-oriented, organized and take pride in their work

High school graduate (Some College preferred)

PREFERENCES:

Microsoft Dynamics Great Plains Software, a plus

Accounts Receivable Experience

WORK SCHEDULE:

Mondays thru Fridays, 9:00am to 2:00pm

Schedule may change according to business operational needs.

This is an Non-Exempt/Hourly position. Competitive compensation and benefits package include:

Matching 401(k) plan

Paid Time Off

On-site gym facility with personal trainer, at no cost

and more!!!

Join the winning team at Hancock Claims Consultants!Position located at corporate office, Alpharetta, GA*** We are an E-Verify Employer ***