Duties:

Communicate with customers by telephone or email to set, reschedule, or cancel appointments

Resolve service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; escalating the issue if necessary

Responsible for finding resources to accommodate last minute appointments

Participate as a key team player by supporting department functions and goals

Carry out other such duties that may be assigned or requested

Top candidates would meet the following requirements:

Must be available to work 7:30am – 2:00pm

Must be available to work on weekends

Typing speed of 45 WPM or better

Ability to operate a telephone system and computer software such as MS Excel / Outlook

Strong Customer Service skills

Excellent Communication skills – verbal, written, and interpersonal

Strong Problem Solving skills – able to research, troubleshoot, and resolve issues

Good Time Management skills

Attentive to detail

Goal / Process oriented

Team Player

Able to multi-task, work in fast paced environment

Adaptable to change

Hancock Claims Consultants is an E-Verify Employer