Benefits:

401(k)

401(k) matching

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Job Description:

At Hand and Stone, opportunity knocks.

Hand & Stone Massage and Facial Spa is opening a new spa in Hand & Stone - Brandywine, MD! We are growing rapidly and have become an addition to an already successful franchise system with over 500 locations across the US and Canada!

We are currently seeking an energetic and reliable Spa Manager to help us run our operation in [Hand & Stone - Brandywine, MD!

Do people often describe you as a dynamic leader or fantastic motivator? Have you always wanted to have the power to be hands-on and develop an amazing culture in your workplace?

As the Spa Manager, you will direct and organize the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction. Our ideal Manager will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation.

The individual in this position is responsible and accountable for certain aspects of daily operations with a focus on achieving sales targets (with an eye for effective marketing strategies) and delivering an exceptional level of customer service. We believe in performance-based remuneration, so if you are constantly striving to achieve, want opportunities to be creative, and to own your personal progress, then you found the right place to work!

Please come join us if you:

Have a great personality and excellent interpersonal skills!

Are a self-proclaimed “genius” in sales and marketing. We need someone who can help us grow our business and maximize profit and revenue

Are a dynamic leader who can manage a diverse staff

Have great communication skills and connect well with staff and stakeholders

Consider yourself to be an excellent organizer (we want the spa to run effectively and exceed our customers’ expectations)

Are an empathic individual who can put yourself in someone else’s shoes

Spa experience is a plus, but not required! We will teach you everything you need to know to be successful in the spa industry

Responsibilities:

Overcome objections during the sales process and increase the membership base

Create marketing strategies aimed at maximizing revenue and profits

Perform data analysis that drives business decisions and success

Use sound judgment, work independently, with minimal supervision.

Plan and direct to meet the daily needs of the operation.

Track staff schedules efficiently to optimize capacity, revenue, and profits.

Maintain the utmost cleanliness and soothing ambiance of the premises

Manage inventory effectively

Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.

Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.

Hire, train, supervise, develop, mentor all team members according to Hand & Stone policies and procedures.

Motivates and empowers the team to achieve high standards.

What’s in it for you?

A great opportunity to implement creative strategies to help our new spa become as successful as possible!

Growth opportunities

Competitive compensation

Commission opportunities and generous bonuses

Employee discounts

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.