Hand and Stone is seeking a Spa Sales Associate. One of the key requirements is to be proficient in sales in order to sell membership to clients at the front desk during check-out. If you enjoy helping people and inviting them to enjoy health and wellness, please contact us. You are a critical link in ensuring that our customers' experience in our spa is nothing other than exceptional. The primary Qualifications and Requirements of this role include, but are not limited to:
Provide excellent customer service to members/guests
Welcome and greet members/guests upon arrival
Answer phones, book appointments
Sell memberships (commission is added to hourly wage when a membership is sold), gift cards and upgrades
Follow proper filing procedures/file maintenance
Promote health/wellness benefits of massage therapy
Maintain a professional and clean work environment & appearance
Positive, energetic attitude
Perform various other duties as assigned
What’s in it for you?
Hourly wage plus commission (when a membership is sold) and bonuses
Professional and safe work environment
Employee rewards program/employee referral bonus
Knowledge of Microsoft Office application, basic accounting principles and proven track record of sales.
Excellent personal appearance, good verbal and written communication skills.
Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest
Knowledge of Millennium spa software is a huge plus, but will train
Ability to engage in daily on-the-job training, feedback and role-playing to strengthen skills, competencies, and performance