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Spa Manager

Hand & Stone - Columbus/Reynoldsburg

Spa Manager

Reynoldsburg, OH
Full Time
Paid
  • Responsibilities

    Hand & Stone Massage and Facial Spa at Reynoldsburg is looking for a dynamic, personable, and energetic Spa Manager who knows how to achieve sales goals, infuse a team with a can-do spirit, and spot the next sales/service all-stars. The ideal candidate is a self-starter that will mentor and inspire our staff by maintaining high performance standards, leading by example, providing superb customer service, and setting and reaching sales goals for individuals and the team.

    The primary Responsibilities and Duties of this role include, but are not limited to:

    Implement and achieve individual and team sales goals in spa memberships, service enhancements and upgrades, and retail sales

    Lead and engage with a staff of service professionals, with demonstrated ability to balance coaching/mentoring with discipline

    Support the Spa Owner in executing the day-to-day operations of the spa, along with specific assigned responsibilities

    Promote the health and wellness benefits of both massage therapy and skin care services

    Handle administrative tasks including but not limited to payroll, scheduling, ordering/inventory, and reporting

    Ongoing recruitment of a best-in-class team

    Utilize reporting and data analytics to determine bright spots and areas of improvement

    Uphold spa cleanliness standards, including maintenance issues, throughout the spa

    Community Outreach and Marketing

    The primary Qualifications for this role include, but are not limited to:

    A passion for people and sales, with a high level of enthusiasm

    Minimum of 1-2 years of sales/customer service experience, preferably in a hospitality or spa environment

    Computer proficiency - Knowledge of Millennium spa management software is a plus

    Responsibility and dependability are a must

    Critical thinking skills, including customer conflict resolution

    Ability to work flexible schedule including days/evenings/weekends/holidays

    Knowledge and understanding of all spa services and product lines

    Enthusiasm in ongoing training and education, personally and for staff

    Excellent verbal and written communication skills to be utilized internally and externally

    What’s in it for you?

    Incentive-based salary plus commissions and generous bonuses

    Free massage and facial services

    Flexible schedules

    Professional and safe work environment in a brand new facility

    Employee discounts

    Employee rewards program/employee referral bonus

    Contests