The Regional Operations Manager is a motivated, high-energy professional with excellent communication skills, proven analytical ability, and strong leadership traits. In their assigned territory, the ROM will support Hand & Stone Massage and Facial Spas in the day-to-day operation of their business. Through analysis and coaching, the ROM will be the main corporate resource contact for franchise owners and managers. This position requires approximately 60% of the ROM’s time performing on-site support visits. This position should be located in PA, NJ, or Virginia and will support a variety of markets in the northeast.

Responsibilities:

• Establish and execute regular ‘phone-contact’ schedule with approximately 30 spas in the assigned territory in accordance with Hand & Stone Franchise Corporation protocol • Establish and prepare Franchise Quarterly Evaluation (FQE) for each location’s quarterly on-site visit • During FQE visits, complete the Spa Walkthrough and Employee Verification Check • Maintain detailed and organized files on each spa in the assigned territory • Utilize KPIs to assess operational weaknesses in each spa in the assigned territory • Develop and deliver action plans to improve spa performance of each location in the assigned territory • Conduct in-spa training and role-play sessions with spa staff • Conduct regional/market-wide operational training programs • Communicate as needed with the Training, Marketing, and IT departments to fully support each location as these departments impact day-to-day operations and pre-opening operations • Develop revenue budgets for each spa in the assigned territory • Meet quarterly and annual revenue goals for each spa in the assigned territory

Job Requirements:

BA/BS required - Business, Finance or other related field preferred

2+ years professional experience

Ability to travel as required

Demonstrated ability to evaluate and balance team and individual workloads through effective time management, prioritization, and organizational skills

Excellent verbal and communication skills

General computer and Microsoft Office knowledge

Proven ability to communicate effectively with team members and clients

Demonstrated effectiveness in coaching and motivating others

Basic sales skills

Job Type: Full-time, Salary and bonus potential

Benefits:

401(k)

Dental insurance

Health insurance

Vision insurance

· Opportunity to grow with the company

· Professional training and development

· Free monthly service

· Paid vacation

· Laptop and cell phone coverage included

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.