Benefits:
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
The Regional Manager will direct and manage the day-to-day operations of their region to successfully ensure world-class client experiences are being delivered, sales goals, business objectives, and overall spa profitability is achieved within an assigned territory, while developing in-spa leaders for growth and advancement opportunities.
The ideal candidate has 3 – 5 years in a GM-level role. Multi-unit leadership experience is a plus, but not required for consideration. Candidate is a responsible, driven individual with exceptional communication skills, and an ability to work independently.
The Regional Manager will report to the COO and Vice President of Operations, and will also have input and direction from the executive leadership team.
This position supervises spa management and supervisory staff within the Western NC market, overseeing four locations with an overall volume of $3M - $5M.
Benefits GALORE!
Full-Time team members are eligible for our benefits package which includes Medical Insurance with a generous monthly employer contribution, Vision and Dental Insurance, Life Insurance, and Supplemental Insurance
401K plan with company match!
We offer a competitive compensation structure, salary plus a generous performance based bonus structure - earning potential is practically unlimited for strong sales performers!
Professional and safe working environment
Employee discounts
Opportunity for professional growth - we promote from within and have opportunity available for strong performers to continue to grow their leadership careers
AND MORE!
Key Functions of the Role
Lead by example in providing exceptional client experiences to all members and guests when in spa locations
Ensure client complaints and concerns are responded to in a timely manner and issues are appropriately resolved to increase client satisfaction and member retention
Take the lead on escalated client concerns and respond in a timely manner, finding an appropriate solution for each issue, and follow up with the team to ensure that errors are not repeated
Support and execute business plans with a focus on driving sales results including: membership performance, gift card sales, service sales, retail sales by working closely with the individual spa teams
Achieve spa profitability plan through P&L analysis with a focus on driving top line sales and controlling expenses
Approve payroll costs as well as supply and inventory spending in the region
Hold leaders in the region accountable for performance of their individual locations, while holding yourself accountable for the overall performance of the region
Recruiting, training, and talent development within the region, with a focus on improving employee retention
Grow and develop unit leaders to continue to build the bench, allowing results-driven leaders the ability to move up in the company
Train, monitor, and coach performance in the region
Ensure all staff members adhere to guest service and spa standards, including dress code, SOPs, service protocols, etc.
Ensure that risk is mitigated in the region through compliance to standards
Execute marketing initiatives and effective advertising strategies to grow sales, foot traffic, and brand awareness through corporate marketing promotions, in-spa events, and grassroots marketing strategies
Other financial data analysis including payroll, inventory, and productivity data
Work with Operations team to set goals for the region and ensure that goals and communicated and met/exceeded
Conduct regular check ins with leadership
Perform regular evaluations for the management team in the region
Work with other Regional Directors and the Operations team to improve systems and standards across the company
Be a brand ambassador and a culture cheerleader for FGG Spa and Hand & Stone
Assist in new spa openings and acquisitions within and outside the region as needed
Role Requirements
Proven passion for providing consistent exceptional service
Demonstrated success in communication with teams in multiple locations
Travel will be required, as Regional Managers/Directors are expected to visit each location multiple times weekly
Ability to manage your time to balance administrative duties with dedicated time to visit each spa in the region multiple times weekly
Fast learner
Relentlessly positive attitude
Comfortable in a fast-paced environment with multiple projects and deadlines running concurrently
Computer proficiency, including MS Office
Ability to perform with minimal supervision
Results-oriented ability to hold others and yourself accountable to performance standards and goals
Exceptional organizational skills, high attention to detail
Critical thinking skills, including customer conflict resolution
About FGG Spa, LLC FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 58 locations across 8 states. We have locations in New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, Tennessee, and Florida. The size of our organization allows us to offer benefits that other family-owned businesses are not able to provide to their teams, but at the core of our company and our company culture, we are still a family-owned operation. We are in the people business, and our people come first!
We can’t wait to meet you!
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.