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Salon Manager

Hand & Stone - Glassboro

Salon Manager

Glassboro, NJ
Full Time
Paid
  • Responsibilities

    Description

    The Salon Manager is responsible for the daily operations of the franchise, including meeting or exceeding salon goals through membership sales, service and retail sales. The Salon Manager is responsible for creating an environment that maintains and exceeds the standards in guest service, client retention, staff proficiency and professional hair care recommendations, and will perform the duties and responsibilities of the Receptionist when necessary.

    Responsibilities

    Monitors quality control in all aspects of operation

    Leads by example in key performance indicators

    Responsible for meeting individual and salon overall membership sales goals

    Consistently evaluates and drives membership sales by employees by overseeing and coaching

    Ensures client services are being carried out and completed in a processional, correct, and time efficient manner

    Hostess abilities to build and maintain client relationships and top-notch customer service

    Responsible for implementing all opening, closing and maintenance procedures

    Has a clear vision of every individual among the team along with performance and productivity

    Strong coaching and mentoring skills and can verbalize the steps taken to achieve goals

    · Analyzes on a daily/weekly/monthly basis salon sales, including add-on services, retail and staff productivity

    · Generates all required reports accurately and on time

    · Fulfills franchise-reporting requirements

    · Ensures all technical/product knowledge classes are in attendance.

    Conducts all verbal and technical interviews in accordance to set forth guidelines

    Hires and orients new employees

    Oversees, evaluates, disciplines employees

    Organize monthly staff meetings and attendance

    Manage timekeeping and employee schedules

    Recruit new staff as requested by salon owner to successfully keep up with client demand

    Responsible for identifying skill development for each team member, determine the appropriate resource to develop the skills and set forth

    Performs other job functions necessary, including cleaning, sales, and reception to ensure smooth operation of the business

    Efficient in replenishment of all salon supplies, and orders inventory from vendors

    Implements strategies for ensuring loss prevention

    Experience

    Active Cosmetology License

    Relevant work experience

    2 years salon and/or sales management

    High School Diploma, Management license where required

    Advanced competency in sales, products and service

    Enhanced computer skills

    Exceptional written and oral communication skills

    Ability to work independently or as part of a team

    Ability to work in a fast paced environment

    Ability to build a strong and productive team environment