Hand & Stone Massage and Facial Spa in North Austin (Avery Ranch) is hiring for a Client & Employee Services Manager

The Client & Employee Services Manager works alongside our service providers with a proven ability to enhance & advance both individual and team performance. In addition, the Client & Employee Services Manager ensures smooth spa operations and provides phenomenal customer service to clients and patrons. Experience is a must. Incredible customer service and strong, motivating communication are our highest priority. This is an exciting opportunity to develop a career, collaborate with a team to advance our business, and contribute to delivering an incredible customer experience.

Qualifications and Requirements:

Lead and develop a team through coaching and performance management

Retail/spa management experience

Experience in selling memberships is a plus

A passion for people and customer service

High level of enthusiasm

Handle administrative tasks including but not limited to payroll, scheduling, inventory, and reporting

Demonstrate ability to both listen to and communicate with team of service providers

Strong leadership skills driven by company targets

Experience with a booking system is a plus

Ability to promote the health and wellness benefits of both massage therapy and facials

Ability to work flexible schedule including days/evenings/weekends/holidays

Knowledge and understanding of all spa services and product line

Managing both over the phone and in-person customer issues in an efficient, effective and timely manner in line with business targets

First point of contact for help, support and escalation

Assertive in handling an array of employment relation issues

Benefits We Offer:

Medical Benefits

Base Salary and Bonuses

401k

Supplemental Insurance

Paid Vacation

Flexible Schedules

Employee Discounts on products and services

Employee Rewards program/employee referral bonus

Please respond with a resume.