Do people often refer to you as the "energetic" friend? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills to our customer service specialist role!

Benefits We Offer:

Medical/Dental/Vision

401K

Supplemental Insurance

Paid vacation

Flexible schedules

Employee discounts on products and services

Employee rewards program/employee referral bonus

PRIMARY RESPONSIBILITIES:

Responsible for incoming phone calls and phone call protocols

Ensuring that EVERY call answered is an exceptional experience

Controlling customer experience consistency

Reviewing phone calls weekly

Auditing the appointment book daily

Same day and next day confirmation calls

Answering emails

Answering voicemails

Reaching memberships, gift cards and enhanced service goals!

Educating members and guests about spa services, products and policies

Maintaining professional work environment

Maintains a polished a professional image

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.