Hand and Stone is seeking for a Spa Concierge to ensure that our customers' experience in our spa is nothing other than OUTSTANDING! This is a sales position, with individual and team goals. In everything we do, the focus is on creating a positive environment for our employees and guests!
Qualifications and Requirements of this role include, but are not limited to:
Provide excellent customer service to members/guests
Welcome and greet members/guests upon arrival
Answer phones, book appointments, sell memberships, gift cards and upgrades
Meet expected membership sales goals
Follow proper filing procedures/file maintenance
Promote health/wellness benefits of massage therapy
Maintain a professional and clean work environment & appearance
Positive, energetic attitude
Perform various other duties as assigned
What’s in it for you?
Hourly wage plus commissions and bonuses
Professional and safe work environment
Employee rewards program/employee referral bonus
Knowledge of Microsoft Office application, High School Diploma (or equivalent), and basic accounting principles.
Excellent personal appearance, good verbal and written communication skills.
Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest