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Sales Manager

Hand & Stone Richmond, Charlottesville & Olney

Sales Manager

Richmond, VA
Full Time
Paid
  • Responsibilities

    Hand & Stone Massage and Facial Spa in Carytown is looking for a responsible, dependable individual with excellent COMMUNICATION, MANAGEMENT and proven SALES skills to join our team!

    This is an amazing opportunity to help manage and lead one of the strongest spas in the Richmond market.

    POSITION SUMMARY: Our Sales Manager serves to support the Spa Manager in executing the day-to-day operations of a high volume spa, along with specific assigned responsibilities. The Sales Manager must lead by example and demonstrate consistent sales skills. A more extensive list of the responsibilities is as follows:

    Meet membership sales goals

    Communicate sales promotions and service options with clients

    Schedule/Confirm appointments and balance the daily appointment book

    Greet and check-in/out clients before/after their appointment

    Learn about our products and services for effective, clear communication

    Execute the daily operational tasks, day-to-day goals and priorities assigned by management

    Uphold store cleanliness standards in the entire spa

    Communicate the continually changing schedule and operational needs with coworkers

    Communicate with both massage therapists and estheticians to maximize the appointment book

    Computer data entry

    Manage all scheduling for front desk staff, massage therapists, and estheticians

    Oversee training of staff

    Order retail and professional product as needed; manage a current inventory on all products

    Create and aid in implementation of sales goals for staff.

    Oversee implementation of corporate protocols.

    POSITION REQUIREMENTS

    Goal-oriented, with ambition to obtain top-management level

    Sales experience with proven results; membership sales is a plus

    Capability to work flexible hours, specifically nights, weekends (Sundays) and holidays

    Excellent verbal and written communication skills

    A fast learner, with a positive attitude; remain calm in fast pace environment

    Computer proficiency; knowledge of retail/appointment booking computer systems is a plus

    A strong team player with the ability to work independently under minimal supervision

    Exceptional with organizing and prioritizing; attention to detail and multi- tasking

    Critical thinking skills, including customer conflict resolution