At Hand and Stone, opportunity knocks.
Hand & Stone Massage and Facial Spa is a reputable, market leader in the massage, facials, and hair removal services space. It is comprised of over 500 locations across the US and Canada – the vast majority of which are independently owned by proud franchisees.
We are currently seeking an energetic and reliable Spa Manager to help our City Place location in Spring deliver above average performance across various metrics.
As the Spa Manager, you will direct and organize the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction. The ideal manager will understand how to operate the spa at peak efficiency through coordination, communication, and cooperation.
You will be responsible and accountable for managing all aspects of daily operations with a focus on achieving or exceeding spa sales targets and delivering an exceptional level of customer service.
Please apply if you:
Have a shining personality and are great with people
Are driven by success. We need someone who can help us grow our new business.
Can motivate and lead a multi-disciplinary team to succeed in their roles
Consider yourself to be an excellent organizer and great at time management (we want the spa to run effectively and exceed our customers’ expectations)
Have spa experience or equivalent
Have a professional mindset and approach in the workplace
Can lift, carry, push, or pull up to 35 lbs
Have a dependable means of transportation
Your Responsibilities:
Have extensive interaction with members and guests to ensure they have an exceptional experience
Develop marketing strategies aimed at maximizing revenue and profits
Use sound judgment, work independently, with minimal supervision
Plan and meet the needs of the operation.
Provide guidance and assistance outside of normal schedule, as needed.
Track staff schedules efficiently to optimize appointments, revenue, and profits
Maintain the utmost safety, cleanliness, and soothing ambience of the premises
Manage inventory effectively
Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations
Hire, train, supervise, develop, mentor all team members according to Hand & Stone policies and procedures
Motivate and empower the team to achieve high standards of excellence
Foster a positive working environment
Preferred Experience:
Degree from an accredited college/university is a plus but not required; minimum of one year working in a manager role; or three years working as a lead sales associate in the spa, retail, hospitality, wellness, or beauty industry
Proficiency with computers: Ability to learn new systems and software; experience using POS systems, Zenoti, Microsoft Office products (Outlook, Word, and Excel), and social media platforms are a plus
Sales, dispute resolution, and customer satisfaction background
What’s in it for you?
A great opportunity to demonstrate your creative strategies to help our new spa become as successful as possible
Grow your career at a prestigious and respected company that was named No. 1 in the spa category by Entrepreneur Magazine in both 2020 and 2021
Work in a safe and positive working environment
You will receive a competitive compensation and benefits package that includes:
Base salary and bonus commensurate with experience
Monthly complementary massage/facial services
Generous discounts on great retail items
Paid time-off for holidays, vacation, and flex/sick days
Relocation assistance
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.