Hand & Stone Massage and Facial Spa in Howell, NJ is looking for a dynamic, personable manager who can lead and oversee day-to-day operations of a busy spa.

This person will be a mentor and inspiration to our staff by maintaining high performance standards, leading by example, providing superior customer service, and setting and reaching sales goals for the individuals and the team.

Hand & Stone is one of the fastest growing companies in the spa industry, with more than 400 units nationwide.

We are leaders in offering our clients superior services at affordable prices and flexible, consumer-friendly membership plans.

POSITION SUMMARY

Our Service Manager serves to support the Spa Owners in executing the day-to-day operations along with specific assigned responsibilities.

Responsibilities and Duties

Major responsibilities include (but will not be limited to):

Immediate Supervisor to Lead Massage Therapist(s) and Lead Esthetician(s)

Provide Exceptional Customer Service to Members/ Guests

Oversee and Manage the Daily Operations of the Spa

Oversee All Customer Service Challenges

Motivate Massage Therapist and Esthetician Sales & Growth

Focus Heavily on Analyzing and Maximizing the Appointment Book

Oversee All Client Surveys and Ensure Feedback is Given to All Employees

Ordering – Service Supplies & Equipment

Inventory – Routine Counts and Inventory Organization

Handle Service Provider Paycheck Disputes, Scheduling Conflicts, Call Outs, Documents,etc.

Recruiting, Hiring, Training, Scheduling, Performance Reviews, Documentation, & Meetings of All Massage Therapists & Estheticians

Assist Sales Manager with Member Retention

Participate In Training Programs, Conferences, and Other Aspects of Professional Development

Complete Any Additional Administrative Tasks

Community Outreach – 4 per year

Qualifications and Skills

POSITION REQUIREMENTS

Goal-oriented

Sales experience with proven results; membership sales is a plus

Experience working in spa industry as a Licensed Massage Therapist or Licensed Esthetician preferred.

Capability to work flexible hours, specifically nights, weekends (Sundays or Saturdays) and holidays

Excellent verbal and written communication skills

A fast learner, with a positive attitude; remain calm in fast pace environment

Computer proficiency; knowledge of retail/appointment booking computer systems is a plus

A strong team player with the ability to work independently under minimal supervision

Exceptional with organizing and prioritizing; attention to detail and multi-tasking

Critical thinking skills, including customer conflict resolution

Benefits & Compensation

*Discussed during interview