Benefits:
Bonus based on performance
Employee discounts
Flexible schedule
Training & development
Are you passionate about people?
Do you have a natural ability to connect with people?
Are you a sales ROCKSTAR?
If this is you, join our talented team of Sales and Client Service Professionals and watch your career grow!
Our goal at Hand and Stone Winchester is to provide our valued members and guests with a world-class experience, and our Sales Associates are a critical link in ensuring that our clients' experience in our spa is nothing short of exceptional! Our Sales Associates are the "front line" in our business, and the first impression our clients have of our spa. They provide an exceptional experience through both face-to-face and phone interactions with our clients. As the liaison between our clients and our Service Providers, Sales Associates work to educate clients and members on our services and products, and help to guide them to get the most out of their visit. Our Sales Associates are expected to educate clients on enhancements and upgrade options for their service, and to sell memberships and gift cards.
The primary Qualifications and Requirements of this role include, but are not limited to:
Provide excellent customer service to members/guests
Welcome and greet members/guests upon arrival
Answer phones, book appointments, sell memberships, gift cards and upgrades
Follow proper filing procedures/file maintenance
Promote health/wellness benefits of massage therapy
Maintain a professional and clean work environment & appearance
Positive, energetic attitude
Team player
Perform various other duties as assigned
What’s in it for you?
We offer a competitive compensation structure, hourly rate plus commissions - earning potential is practically unlimited for strong sales performers!
Paid training
Professional and safe working environment
Employee referral bonus program
Discounts on services, products and memberships
Opportunity for professional growth - we promote from within and have opportunity available for strong performers to move into a leadership path
AND MORE!
Key Functions of the Role
Provide exceptional service and experience to each client through phone and in-person interactions
Communicate sales promotions and service options with clients
Promote health and wellness benefits of massage therapy and skincare
Membership education and sales
Schedule/Confirm appointments and balance the daily appointment book
Passionately promote products and services with effective, clear communication
Communicate with Service Provider team and maximize appointment book
Computer data entry
Role Requirements
Proven passion for communicating with people and providing consistent, exceptional service
Capability to work flexible hours including mornings, nights, weekends and holidays
Excellent verbal and written communication skills
A fast learner with a positive attitude
Computer proficiency; knowledge of Millennium booking/POS systems is a plus
A strong team player with the ability to work independently under minimal supervision
Excellent organizational skills including attention to detail and multi-tasking
Critical thinking skills, including customer conflict resolution
Have reliable transportation to/from work
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.