Fast paced local office of an International Franchise has an opening for a Sales and Project Manager. Our customers love us! We have over 50% repeat/referral customer base and are seeking additional sales support for our growing business.
Handyman Connection of Boise is a locally owned and operated, well established Home Improvement Company dedicated to excellent customer service and quality workmanship.
What You Will Receive
Earn competitive and unlimited/ uncapped commission opportunity
Excellent training and support
Branded apparel provided (business casual attire)
Computer provided
Customer Relationship Management software provided
Field Service Mobile app provided
Customer leads are provided
Excellent local office administrative support for customers and scheduling
Responsibilities
The Project Manager role is a sales and project management role. Your main responsibilities include doing in-home estimates with residential customers who have requested home repair or remodeling services as well as estimates for commercial accounts and repairs, evaluating the project, estimating the cost of services for the customer using Handyman Connection’s estimating software, selling the service to the customer, and project managing the work to completion.
The Project Manager will meet with customers, take pictures, diagram the work, and write a proposal (complete with pricing) for the project using Handyman Connection software.
The Project Manager will present proposals to the customers and schedule jobs through the office using Handyman Connection scheduling software.
It will be the Project Manager's responsibility to oversee the job from beginning to end taking ultimate responsibility for the outcome of the project.
Project Manager should agree to work one Saturday or Sunday for each trade show Handyman Connection participates in—usually 1 or 2 trade shows annually.
The Project Manager will be available for phone sales and will acquire all materials for large jobs to avoid delay with craftsperson efficiencies.
This position will also do assertive recruiting as well as communicate with office staff on current craftsman roster needs or lack thereof.
Check on new and seasoned Craftspeople in the field to ensure their craftsmanship and Handyman Connection’s processes and expectations are being fulfilled.
There will be a weekly meeting with Owner/General Manager to discuss sales quota requirements and determine whether or not quotas are being met. It is the Project Manager's responsibility to have all required documentation prepared for the meeting.
Project Manager will be expected to maintain clean and well-groomed appearance. Nice jeans or slacks with button up or polo logoed shirts are acceptable attire for customer sales calls.
Project Manager is expected to pursue Commercial/Corporate Accounts on a regular basis. Any established accounts will apply toward the Project Manager's weekly/monthly/annual quotas.
Project Manager should be able to build effective customer relationships
Project Manager should have clear and concise communication skills
Project Manager should have excellent listening skills
Project Manager should have experience using many software/ technology tools as they will need the ability to learn and use the Handyman Connection recommended estimating software, CRM (Customer Relationship Management) software and basic business software (Microsoft Outlook, Excel, Word, etc.) as well as proficient keyboard and data entry skills
Project Manager should be able to communicate effectively and assertively with craftsman
Project Manager should have the willingness to use and follow approved sales scripts to deliver the Handyman Connection Brand Experience to customers and craftsman
Project Manager should have a high-level of detail-orientation & organization
Project Manager should be able to work in a fast-paced environment & multi-task well
Project Manager should have the willingness to make outbound sales orientated calls to customers
Project Manager should demonstrate self-motivation and initiative
Project Manager should have the ability and experience working by themselves in an autonomous environment
Project Manager should have strong personal time management skills
Preferred experience:
Experience working in a construction related industry and working with craftsman
Experience making outbound sales calls to customers
Experience working with difficult customers and employees; handling complaints or conflicts with customers and employees
Knowledge of basic home repair/ remodeling
Knowledge and experience using a home remodeling software
Knowledge and experience doing in-home estimates with customers for a service
5 years of experience in sales having goals and being held accountable to achieving those goals
Longevity working in a role for an extended period of time demonstrating loyalty to a company and the ability to maintain employment in one place for significant period of time
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