POSITION DESCRIPTION: Territory Operational Support Oversight

Title: Regional Director of Franchise Support

Department: Operations

Reports To: Vice President of Operations

Direct Reports: Franchise Field Consultants

JOB OVERVIEW:

The purpose of the Regional Director of Franchise Support (RDFS) is to provide oversight to, and be a resource for, the Franchise Field Consultants (FFC) and Field Training Specialists (FTS), and to effectively manage a defined territory to ensure company objectives and goals are achieved. The RDFS is also a strong communicator who is a driven, energetic, and an organized professional that takes an optimistic approach to the job, combined with resiliency and a strong work ethic.

JOB RESPONSIBILITIES:

Under direction of manager

Assist the FFCs, who work hand in hand with the Franchise Owners, to ensure revenue, profitability and growth targets are met.

Effectively execute the onboarding process of Franchise Owners from signing of Franchise Agreement, through Grand Opening.

Work with Franchise Owner on establishing business goals and an initial plan to achieve them.

Work with FFCs to establish on-going annual goals and quarterly operating plans.

Coordinate Grand Openings with FTS and Marketing Department for on-time, on-budget high-volume openings.

Manage Territory Budget, Travel and Expenses.

Maintain Human Resource and Company Policy Compliance for direct reports.

Work with FTS to collaborate in-office franchisee training in a Center of Excellence (COE).

Ensure the FFC is keeping Owner documentation accurate, organized and accessible.

Solicit operational feedback to develop, test and validate new and existing processes and systems that improve Owner performance.

Assist with the development and the rollout of new systems & processes, including test projects.

Participate in Quarterly Cross-functional meetings.

Manage escalating Owner compliance and performance issues.

Review, understands and gain commitment on franchisee sales and profit objectives

Keeps the Vice President of Operations (or current direct report) informed of FFC and FTSs readiness status and issues as appropriate.

Remains knowledgeable of market and industry trends and competitors.

Assist with the onboarding and development of the field ops TEAM.

Collaborate with the Development, Marketing and Training Departments on Re-sales and Terminations as needed.

JOB QUALIFICATIONS/REQUIREMENTS:

Bachelor’s degree preferred with an emphasis in Business or equivalent experience

Must be an effective communicator

Passion for coaching and leading

Multi-unit franchise support experience required

Fluency in financial and P&L management

Adaptive to software

Experience in a startup preferred but not required

Ability to travel up to approximately 25% of the time.

Only applicants with cover letter, resume, and salary requirements will be considered – No phone calls, please. Competitive salary, benefits, and great culture.