About Handyman Matters

Over the past 21 years since we were founded, Handyman Matters has become a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve as Inside Sales Representatives.

Handyman Matters was named one of America's Best Customer Service Companies by NEWSWEEK.

We've been recognized as the top Brand in the Home Referral Services and Home Repairs category as part of Newsweek's inaugural list of America's Best Companies for Customer Service for 2019. The independent study used data from a survey of more than 20,000 US customers and focused solely on Customer Service.

Handyman Matters sponsored a Battle of the Bathrooms event, in conjunction with Habitat for Humanity. This marked the beginning of a dedicated effort of the our staff finding ways in which to give back to our local community.

Job Description

Administrative professionals, are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding sales career? Join our team at Handyman Matters!

In this role, you will take inbound calls from customers and sell our services to them while also coordinating project schedules for our home repair craftsmen. This is a great opportunity for you to grow toward advancement to a leadership role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highly competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a small business.

If this sounds like the kind of career move you’ve been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today!

Here is just some of what we have to offer:

Competitive pay starting from $15 per hour, subject to relevant experience

One week training in Colorado in the company headquarters

You get hands on experience working in a state of the art management software for Customer Services

You will learn the fundamentals of working in this growing industry

You have the chance to collaborate to and maintain this as a strong and profitable business

Advancement and growth opportunities

Regular pay reviews

Plus more!

Job Responsibilities

As an Inside Sales Representative, you will be responsible for taking inbound customer sales while organizing work and project schedules for our remodeling craftsmen. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide support for our remodeling craftsmen, helping them to solve a variety of material ordering and scheduling issues as they arise.

Your specific duties in this role will include:

Responding to customer inquiries via phone, email or text

Coordinating the schedule and material ordering processes for multiple remodeling technicians and projects

Dispatching all work orders at end of day

Developing letters and articles for mailings to prospective and current clients

Returning customers calls as needed and following up with past customers

Performing paperwork and filing duties

Solving operational issues as they occur

Working in one location

Job Requirements

We are looking for Inside Sales Representatives who are highly organized and detail-oriented, with a strong administrative background. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our remodeling teams. You will also need strong problem-solving and conflict-resolution skills and the ability to think on your feet on an independent basis.

Specific qualifications for the role include:

High school diploma or GED

3-5 years administrative assistant experience

Desire and personality to learn inside sales

Creativity, Fleibility, Detail-oriented, Self-starter

Background scheduling work for others

Strong customer service skills

Excellent office management skills

Bilingual English and Spanish, a plus

Solid typing skills; ten-key skills, a plus

Great multitasking and prioritization skills

Background in construction or a related field, a plus

Sales and/or Marketing – a basic understanding of sales and marketing and the differences between the two, a plus

QuickBooks or other accounting knowledge, a plus

Customer-facing experience, a plus

Work authorization

Build a fun and rewarding career with an industry leader!

Apply now!