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Customer Service Representative

Handyman Matters of Vancouver

Customer Service Representative

Vancouver, WA
Part Time
  • Responsibilities

    Job Description

    Administrative professionals, are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding sales career? Join our team at Handyman Matters! Over the past 20 years since we were founded, Handyman Matters has become a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve as Inside Sales Representatives.

    In this role, you will take inbound calls from customers and sell our services to them while also coordinating project schedules for our home repair craftsmen. This is a great opportunity for you to grow toward advancement to a leadership role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highly competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a small business.

    If this sounds like the kind of career move you’ve been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today!

    Here is just some of what we have to offer:

    Competitive pay ranging from $12-$15 per hour


    Advancement and growth opportunities

    Regular pay reviews

    Plus more!

    Job Responsibilities

    As a Customer service Representative, you will be responsible for taking inbound customer sales while organizing work and project schedules for our remodeling craftsmen. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide support for our remodeling craftsmen, helping them to solve a variety of material ordering and scheduling issues as they arise.

    Your specific duties in this role will include:

    Responding to customer inquiries via phone, email, or fax

    Coordinating the schedule and material ordering processes for multiple remodeling technicians and projects

    Dispatching all work orders at end of day

    Developing letters and articles for mailings to prospective and current clients

    Returning customers calls as needed and following up with past customers

    Performing paperwork and filing duties

    Solving operational issues as they occur

    Job Requirements

    We are looking for Customer Service Representatives who are highly organized and detail-oriented, with a strong administrative background. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our remodeling teams. You will also need strong problem-solving and conflict-resolution skills and the ability to think on your feet on an independent basis.

    Specific qualifications for the role include:

    High school diploma or GED

    1-3 years of administrative assistant experience

    Desire and personality to learn inside sales

    Background scheduling work for others

    Strong customer service skills

    Excellent office management skills

    Solid typing skills; ten-key skills, a plus

    Great multitasking and prioritization skills

    Background in construction or a related field, a plus

    Sales and/or Marketing – a basic understanding of sales and marketing and the differences between the two, a plus

    QuickBooks or other accounting knowledge, a plus

    Customer-facing experience, a plus

    Build a fun and rewarding career with an industry leader!

    Apply now!