We are currently seeking a Client Success Professional to join our team in NJ/NYC.

Job description As a Client Success Lead you will act as the primary daily client contact. The position is responsible for daily service delivery, mail management, overall customer satisfaction and strict adherence to all WorkSocial policies. Key Responsibilities:

Processing Mail: Mail Processing for multiple Clients and Office Services experience is a must!

Resource Management – Manage all resources within the operation including people, hardware/software, and facilities

Track Activity/Performance – Track all client requests using the approved tracking mechanism

Keep mail inventory to a minimum

Develop systems to track mail from the time it is received to the time it is delivered

Coach, develop, and cross-train current team

Create value add services

Develop, appraise and counsel staff to reduce turnover, improve employee satisfaction and increase promotability of staff members

Maintain consistent documentation monitoring the status of each employee

Qualifications:

Minimum of 5+ years of experience in high-level relationship building and operational management

Previous management/ supervisor experience overseeing 5-10 employees

Ability to build business relationships and interact effectively with “C” level executives

Exceptional computer skills

Industry-related experience is a plus

Physical Demands:

Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.

Travel between NYC and NJ by the Path Train 2 to 3 times a week

Ability to walk, bend, kneel, stand, and/or sit for an extended period of time

Ability to lift or move 40 lbs. or greater frequently

Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. At WorkSocial we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. WorkSocial provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law. Job Type:

Full-time: Salary

Bonus

Employee assistance program

Employee discount

Paid time off

Referral program

Schedule:

Day shift (10:00 AM to 6 PM)

Monday to Friday

Experience:

Mailroom management: 5 years (Preferred)

Shipping and receiving: 5 years (Preferred)

Customer service/client management: 5 years (Preferred)

Office services management: 5 years (Preferred)

Computer Skills Test

Written Skills Test