Job Description

OUR MISSION

Happiest Baby is a mission-driven company helping parents raise healthy, happy children, and saving lives. We make SNOO, the world’s first smart sleeper and the safest baby bed ever made—proven to add 1-2 hours of sleep per night—and develop landmark products, content, and services.

Our CEO is the renowned pediatrician, Dr. Harvey Karp, author of the best-selling parenting guide, “The Happiest Baby on the Block.” SNOO was built with a team of MIT engineers and celebrated designers. It is the most awarded baby product in history and has been exhibited in 5 of the world’s top art museums (e.g. SF MOMA, London Design Museum).

YOUR ROLE

Happiest Baby is looking for an experienced, organized and outgoing Account Manager to help manage and grow our SNOO Corporate Rental Program. As a parental or family benefit, companies rent the SNOO on behalf of their “new parent” employees for 6 months of usage. Our current list of industry leading clients includes Snap, Hulu, Activision, Under Armour, The Cheesecake Factory- to name a few.

The Account Manager is responsible for day-to-day management of their assigned book of business. The AM works closely and collaboratively with the Business Development team to ensure the rental experience exceeds client expectations. The AM serves as the clients’ main point of contact, ensuring both continuity of client as well as introducing client to new opportunities as they become available.

As a member of the SNOO Corporate Rental Program team, you will work in a fun, fast-paced, and fluid environment. You will need to bring a creative mindset, detail-oriented focus, and relationship building expertise in your approach to growing long term business partnerships across multiple corporations and partner organizations.

RESPONSIBILITIES

• Manage and maintain assigned book of business
• Serve in an advisory capacity for clients
• Delegate work assignments to internal service team members, as necessary
• Work closely with Rental Program leadership to manage the entire renewal process
• Manage day to day client issues
• Conduct needs analysis and strategy calls
• Conduct enrollment meetings as needed
• Assist clients with any internal requests and special needs
• Assist in growing the book of business through cross-sale opportunities when available
• Build relationships with clients through proactive communications
• Communicate and educate clients on latest trends, concerns and changes in the industry
• Manage complex accounts and high-level service deliverables
• Provide leadership within the extended service team

REQUIREMENTS

• 3+ years of experience in account management
• Interest in health and technology
• Self-motivated and disciplined
• Engaging and able to establish genuine rapport, quickly and easily
• Possess excellent written and verbal communication skills
• Possess strong organizational skills and be detail oriented
• Ability to work with clients at a strategic level
• Ability to thrive in a fast-paced environment
• Working knowledge of all Microsoft Office products
• Facility with CRM (i.e., Salesforce) a plus
• Bachelor’s degree, preferred

PERKS

• Competitive health/dental/eyecare plan
• 401(k) plan
• Daily catered lunches
• Take-what-you-need vacation
• Dog-friendly environment
• Indoor-outdoor workspace
• Working with a great team that is literally saving babies’ lives!

Thank you for your interest in joining Happiest Baby!

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