Note: Beware of scams, all Flocknote job correspondences will always be conducted via Breezy, our job listing and management tool. _In addition, interviews will be conducted via Zoom video, not via text_

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We're looking for a driven, mission-minded Communications & Content Specialist to join our flock as a Happiness Engineer. This role blends storytelling and strategy, crafting words that inspire, teach, and move people to action.

You'll create thoughtful, story-driven content that reflects Flocknote's voice, values, and mission - spanning emails, webinars, RFPs, website copy, and both physical and digital marketing materials. Working closely with our Marketing Team, you'll brainstorm, craft, and refine impactful messaging that connects emotionally, communicates clearly, and drives growth.

What makes this role unique? You'll also spend time directly supporting our users alongside a joy-filled & supportive team who genuinely love serving the Church. This isn't just about answering questions - it's about uncovering what our audience truly needs, what language resonates, and what stories are waiting to be told. That first-hand experience will inform and elevate every piece of content you create, keeping your work grounded in real needs, and rooted in authentic experiences.

If you're a driven creative who loves the Church, understands the power of story, and wants to make a meaningful impact while growing with a fast-moving, mission-driven company, this could be the perfect role for you.
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RESPONSIBILITIES:

Communications & Content

• Write engaging, story-driven content across a variety of mediums (emails, RFPs, webinars, web content, flyers, marketing materials, etc.)
• Collaborate with the Marketing Team to develop messaging strategies, campaigns, and creative ideas aligned with Flocknote's mission & goals
• Conduct product demos and provide clear, helpful how-tos

Customer Support & Insights

• Provide excellent customer support via email and phone, helping churches succeed with Flocknote
• Build relationships with church leaders and organizations who might benefit from Flocknote
• Communicate insights from customers to improve our tools and services
• Conduct product demos and showcase how Flocknote can best serve different organizations
• Troubleshoot, problem-solve, and assist in testing new features
• Be an active team member contributing to the future direction of the company

QUALIFICATIONS

• Exceptional writing and editing skills with a knack for clear, engaging, persuasive copy
• Experience in marketing, copywriting, creative writing, advertising, or communications
• Tech-savvy, adaptable, and eager to learn
• Proactive self-starter who takes initiative and follows through
• Excellent collaboration, communication, and feedback skills
• Genuine love of people and desire to help them succeed
• Strong customer service and communication skills, both verbal and written
• Familiar with modern communication tools and trends
• Highly organized, detail-oriented, and adaptable in a fast-paced environment
• If you have any writing samples, please submit them with your application (as part of your Resume upload) **. A content & writing exercise may also be conducted if selected to continue. **
• Bonus: experience in leadership, webinars, sales, ministry, design, Mailchimp, Canva

ONBOARDING & TEAM INTEGRATION

All new Happiness Engineers begin in customer support to gain a deep understanding of our customers, products, and mission. After onboarding, this role primarily collaborates with the Marketing Team while maintaining a foothold in customer support.

Because we're a deeply customer-centric company , every Happiness Engineer (regardless of specialty) stays connected to our users through ongoing support work to ensure we never lose touch with their needs and experience.

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All positions are full-time (remote/work-from-home) positions with salary and benefits.