Full-Time – Hybrid Work Environment
Happinest Brands is a home services franchisor with a 55-year history in franchising. We are a leader in the home service industry that believes in innovation, integrity, teamwork, and the power of our People. Our core brands include Lawn Doctor, Mosquito Hunters, ecomaids, Elite Window Cleaning, and Sparkle Squad. Our brands have been recognized on the Entrepreneur Annual Franchise 500 list and listed as top Emerging brands in 2024 by Franchise Journal. With over 800 franchise locations across brands, we intend to expand our reach until we deliver home services of just about every type.
While working hard and delivering best in class marketing and communication platforms and campaigns, we also have fun! Our work environment can’t be beat. We enjoy parfait Tuesdays, bagel Thursdays, fully stocked coffee and beverage bar, well-stocked snack cabinets, company outings and social events, and excellent indoor and outdoor workspaces. With a growing, positive company culture, we work hard so we can play hard.
The ideal candidate for this role is detail and quality-oriented not just in thought, but in practice. The candidate has a reputation for thoroughness and producing quality code, data analysis, and BI reporting. The candidate has an in-depth understanding of the business side of development. At the core, this person should be analytical, curious, data driven, and results oriented. The candidate must have exceptional organizational skills and have the initiative, drive, and accountability required to meet project timelines and produce high-quality deliverables. The BI Lead must be structured when it comes to data organization, always keeping in mind efficiency, scalability, and flexibility within the data. Performing deep dives into our datasets to draw meaningful and actionable insights is required in this role. The ability to collaborate with a team to integrate datasets to build-out products such as dashboards, reports, and analyses for regular use by key stakeholders is necessary to be successful in this role.
COMPENSATION AND BENEFITS:
Excellent Medical, Dental, and Vision Benefits
401K Savings Plan with Employer Match Contributions
Optional Life Insurance Plan
Hybrid Work Schedule
SKILLS REQUIRED:
Experienced and familiar using RESTful APIs - Calls, Queries, Troubleshooting, and Parsing/Understanding JSON + Flattening Arrays
Experienced and familiar using ETL / ELT - Data Automation, Ingestion, and Transformation
Capable of Translating “Tech Language” to “Business Language” to Simplify and Demonstrate Technical Challenges to Various Stakeholders
Experienced Managing IDP- Users, Roles, Permissions, Access Groups, Row-Level Security, and General Identity Management
Understanding of General CRM / ERP Workflows and Data Structures
Familiarity with MS Office and G-Suite Applications
Experienced using Google Cloud Platform Administration - Understanding of PUB/SUB Cloud Functions, and MySQL Server Administration/DBA
Experience in various persuasions of SQL including MS-SQL Server, MySQL, PostgreSQL, and AWS’ Redshift
Experience using BI Applications such as Domo, Tableau, Looker (Domo Preferred)
Project Management Skills and Experience
Impeccable Attention to Detail
Proficient Business Acumen Skills
Expert in the use of MS Office Products, Especially Word, and PowerPoint
Positive Attitude, Willingness to Learn and Support the Broader Team
PREFERRED QUALIFICATION REQUIREMENTS:
Master’s Degree in the Analytics Field, Data Science, Computer Science, or a Related Field
Familiarity with Agile Development Framework and Processes
Familiarity with Atlassian Product Suite - JIRA Service Desk, JIRA Management, Confluence, and Trello
REQUIRED QUALIFICATIONS:
Bachelor’s degree in the Analytics Field, Data Science, Computer Science, or a Related Field
Minimum of 5 Years Experience in Data Analytics and Business Intelligence Platform Management
JOB DESCRIPTION:
The Business Intelligence Lead owns and manages the Happinest Brands BI tool (DOMO) and all associated data and analytics projects. The BI Lead collaborates with several departments within the organization to integrate datasets to build out products such as dashboards, reports, and analysis that are used on a regular basis by key stakeholders. The BI Lead dives deep into our datasets to draw meaningful and actionable insights. The BI Lead is responsible for collaborating with key stakeholders to deeply understand their needs and take the initiative to pinpoint avenues to leverage data and data visualizations to improve their processes. The BI Lead enhances our current data capabilities by devising new metrics and items to track and ensure proper maintenance of existing data integrity. The BI Lead manages BI requests and works with the analytics team to accomplish projects, and is responsible for communicating with internal teams, franchisees, and with external vendors. This role reports to the Director of Information Technology.
PRIMARY RESPONSIBILITIES:
Owns/leads our Business Intelligence (BI) platform and all associated data and analytics projects.
Plans, coordinates, and supervises all activities related to the design, development, and implementation of organizational reporting and analytics within our BI platform.
Collaborates with key stakeholders to deeply understand their needs and take the initiative to pinpoint avenues to leverage data and data visualizations to improve their processes.
Enhances our current data capabilities by devising new metrics and items to track, as well as ensure proper maintenance of existing data integrity.
Manages BI requests and works with analytics team to accomplish projects.
Effectively communicates with both internal teams, franchisees as well as external vendors.
Builds out scope of works as it relates to the BI Platform while setting deadlines and achieving them.