HappyCo builds mobile and cloud solutions to enable real-time operations for the property management industry, and this role is designed to support the Customer Success team, Support team, Launch team, and on occasion advise the Sales team. While there will be direct interaction with clients, the primary work will be completed at the request of internal team members. The Solution Engineer will be charged with level two technical support and advising on best practices for relaunch, integrations, support request, and reporting. The role may require some travel.
QUALIFICATIONS:
PREFERRED SKILLS:
RESPONSIBILITIES
PRODUCT SUPPORT - Provide support for API users, clients integrated with named systems, focus on items escalated to level 2, level 1 support as needed, run triage and provide feedback to product team when bugs are identified.
PRODUCT SERVICES - Develop and execute templated pre-sales Engineering walkthroughs, technical analysis and recommendations to existing and potential clients to achieve sales, engineering & account related targets; Validation and approval of Pre-Sales Engineering scope of work and time budget; deliver advanced reporting solutions to meet client needs,
ACCOUNT MANAGEMENT - Monitor accounts to ensure adoption and engagement; collect, organize, and provide product feedback to appropriate teams; ensure data accuracy to support account management functions; Assist in preparation and at times participate in Client Reviews.
HappyCo is a proud equal employer and an affirmative action employer. We're committed to providing equal employment opportunities regardless of race, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, marital status, disability, or Veteran status.
A note to Recruitment Agencies: Please don't reach out to us about our roles--we've got it covered. We don't accept unsolicited agency resumes (unless you're interested in the role ;) ) and HappyCo is not responsible for any fees related to unsolicited resumes. Thanks!