Job Description

THE HARBOR BANK OF MARYLAND

Position Description

TITLE: Head Teller & Customer Service Representative

DEPARTMENT: Branch Administration

REPORTS TO: Branch Manager

STATUS: Non-Exempt

1. SUMMARY:

Under general supervision, but following established policies and procedures, performs all teller functions as well as other duties requiring additional knowledge and experience, such as selling and redeeming bonds, selling traveler’s checks, processing various clerical tasks as needed, and assisting tellers with complex balancing and other work-related problems.

PRIMARY RESPONSIBILITIES AND DUTIES:

1. Represents the bank to the customer in a courteous, professional manner. Provides prompt, efficient and accurate service in processing transactions.
2. Performs all teller functions, such as processing deposits, withdrawals, and loan payments; and performing other filing and clerical duties.
3. Explains various account and ownership options, providing the counseling necessary to meet the stated needs, and obtaining the required information. Prepares all documents, assists customers with signing documents necessary to complete transactions, receives initial deposits and, or, transfers funds from existing accounts, and enters transaction in customer’s account record.
4. Processes a variety of account transactions. Receives cash and negotiable instruments for deposit, inspects and verifies negotiable instruments, verifies cash amounts received, accepts withdrawal authorizations, verifies signatures, investigates account holds, and obtains necessary authorizations. Explains penalty interest, ensures accuracy of cash amounts paid out, and prepares checks, money orders, etc.
5. Receives payments on loan accounts. Inspects and verifies negotiable instruments and cash offered for payments, ensures that payments equal coupon amount, verifies acceptance, and obtains proper authorization of amounts less than the coupon amounts. Enters payments received into the bank’s records.
6. Performs a variety of additional customer service transactions, such as issuing cashiers’ checks and accepting stop-payment orders. Closes out rentals of safe deposit boxes, handles wire transfer authorizations, and accepts changes of address requests.
7. Performs back office duties such as filing, preparing letters, billings, and correspondence. Completes transaction-generated paper work, and verifies incoming cash shipments.
8. Assists other tellers in balancing daily transactions, verifying tickets, counting cash, and daily balancing of the teller area. Helps tellers with complex work related matters, i.e. check cashing, and interest penalties on depository accounts and scanning.
9. Responsible for managing tellers, operating the coin and currency vault and settling the ATM.
10. Assists with daily reports and end of month reports.
11. Maintaining daily logs for compliance.
12. Performs other duties as needed or assigned.
13. Maintains an organized well stocked tellers department.

Skills and Abilities Required:

1. Must have exceptional leadership, professional, and interpersonal skills.
2. Proficient in using standard office equipment, such as PC’s, adding machines, and typewriters.
3. Must be able to work a flexible schedule.

Minimum Requirements:

1. A High School Diploma or GED equivalent is required.
2. 2-3 years of job-related experience, including formal teller and new accounts training.

EOE M/F/D/V