Who Are You?
Customer-focused, helpful, organized, and personable, are just a few things that you love about your job. You enjoy working in a fast-paced environment where your customers and co-workers rely on your communication skills and your ability to multitask. Accountability and innovation are qualities that you hold to a high standard, but you also understand and appreciate that work can be fun and engaging.
All of these skills and qualities help keep the customers and teams engaged and on-track during the sales process. If you are the unique individual that we are looking for and are interested in being a part of one of the hottest small business in Buffalo, apply now!
Who is HarpData?
At HarpData, we believe that people do their best in a culture that supports relationships, invests in people, fosters innovation, and empowers communities. Our team places the highest priority on investment in people by creating an environment where every effort contributes to company growth and personal development. Our manifesto drives each team member to focus on collaboration, trust, healthy conflict, ownership, and – most importantly – to Slay Dragons!
Overview
The Sales Support Specialist is a forward-facing customer support role interacting with the internal finance and operations departments as well as the sales team to ensure accurate and effective information is being provided. They are responsible for providing the sales team with direction and support during the transactional sales process, enabling HarpData to deliver the most valuable customer experience. The role provides real-time customer service to resolve sales-related issues in a timely manner.
Knowledge, Skills, and Experience:
1 to 3 years of customer service, data entry, and clerical experience required
College degree or equivalent education and work experience preferred
Prior IT/Software industry experience preferred
Exceptional customer service skills: customer-focused, helpful, and personable
Excellent organizational and planning skills
Ability to multitask and manage competing priorities and/or deadline
Team player with a proactive, never fail attitude that is independently motivated
Excellent oral and written communication skills
Ability to work in a high demand environment.
Ability to learn (technical and professional acumen) and follow sales processes
Applications:
Strong Microsoft Office skills (Word, Excel, and PowerPoint)
Experience with CPQ system (QuoteWerks or similar quoting tool)
Experience with CRM system (Salesforce.com or similar tool)