Overview:
At HarpData, we believe that people do their best in a culture that supports relationships, invests in people, fosters innovation, and empowers communities. Our team places the highest priority on investment in people by creating an environment where every effort contributes to company growth and personal development. Our manifesto drives each team member to focus on collaboration, trust, healthy conflict, ownership, and – most importantly – to Slay Dragons!
If you are the unique individual that we are looking for and are interested in being a part of one of the hottest small business in Buffalo, apply now!
Why is this Role Cool?
Join one of the hottest Buffalo area small businesses recognized for its market growth and contributions to the community!
Become a member of a team that values work built on collaboration, trust, diversity, ownership, and an endless desire to slay!
Be part of a company that wins by putting culture over everything.....Always!
What Will You Do?
The primary focus of the function of the Sales Operations Coordinator is to drive a set of sales support and operations responsibilities across the sales teams within HarpData. The Sales Operations Coordinator completes the supporting functions related to outside sales such as generating price quotes, processing orders, assisting with client inquiries, problem-solving and issue resolution. This individual may also interact directly with clients to provide pricing quotations and accept POs in the absence of the account manager. This crucial role interacts with manufacturing partners, internal business partners and outside clients in a fast-paced support atmosphere.
Job Duties & Responsibilities:
Act as the liaison between various outside sales representatives and the internal Finance and Operations departments.
Customer communication, pre, and post-sale follow-up, and implementing process enhancements to streamline business metrics.
Create and apply a standardized approach to all operational processes needed for success.
Maintain and enable trusting relationships with various sales team members, channel partners and leadership ensuring the Company’s strategic goals for customer growth is met.
Provide needed support for all sales functions and work with the sales organization to drive sales in order for their business to meet annual sales quotas as assigned.
Coordinate, schedule, process and prioritize customer sales orders with team members on a daily basis.
Assist with internal departments to ensure all orders are closed correctly and following the internal checklists and processes.
Provide prompt service to the customer; receiving and responding to incoming calls and emails regarding product orders, inquiries, shipments, returns/exchanges, and any other pertinent information.
Act as a back-up by administering all sales/office duties in Management's absence, which may include handling the more difficult customer orders, complaints, return policies, and accounts receivable questions and decisions.
Provide back-up and additional support to other departments on an as-needed basis
Knowledge, Skills, and Experience:
1-3 years of customer service, data entry, and clerical experience required
College degree or equivalent education and work experience preferred
Professional phone skills with the ability to speak to key accounts required
Working knowledge of information technology industry (e.g. Cisco, Microsoft, Citrix, VMware, Dell EMC, NetApp) preferred.
Ability to understand and explain all Company product lines, service, support, and company credit/shipping policies after training required
Excellent written and verbal communication skills
A self-motivated individual able to work independently
Effective at performing detail-oriented tasks
Ability to work in a high demand environment.
Strong organizational skills, attention to detail, and ability to prioritize and balance workload to meet deadlines
Ability to handle multiple priorities and be a team player
Applications:
Strong Microsoft Office skills (Word, Excel, and PowerPoint)
Experience with CPQ system (QuoteWerks or similar quoting tool)
Experience with CRM system (Salesforce.com or similar tool)