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Operations Manager


Operations Manager

Buffalo, NY
Full Time
  • Responsibilities


    The Operations Manager is responsible for the direct supervision of the operations team including managing day-to-day activities, monitoring and aligning resources to ensure that objectives and service levels are achieved, and creating an environment that fosters engagement, efficiency, and continuous improvement. This Office Manager position will lead the planning and prioritization of department initiatives that contribute to the achievement of the company’s overall strategic objectives. Successful candidates will possess strong project management skills and demonstrated experience coaching, developing and managing a high-performing team.

    Who Are You?

    Efficiency, scalability, systems, processes, and quality control are music to your ears. You enhance the flow of information by creating better ways of managing processes, you make informed decisions by utilizing tools and analyzing data, and you look for opportunities to grow, develop, and train the team.

    You not only love to operate in the details but you have a strategic eye for what could be and then you break it down into the implementation stages. You are as comfortable working with numbers as people. You have a knack for bringing people along in the process. You are organized and detail-oriented, but flexible when changes and unforeseen challenges emerge.

    You love bringing the best out of your teammates by anticipating and providing the support they need, all while absorbing their knowledge and expertise at every chance you get.

    The ideal candidate for the Operations Manager role believes in the core values of HarpData and is driven by our philosophy and mission. Beyond that, we are seeking a candidate who has proven experience in operations and who has a demonstrated ability to collaborate with a driven, bright and diverse team.

    Join the HarpData team as we ride this expansion with a passionate focus on innovative technologies and a commitment to empowering the communities we touch.

    This exciting opportunity is located in Buffalo, NY.

    Who is HarpData?

    At HarpData, we believe that people do their best in a culture that supports relationships, invests in people, fosters innovation, and empowers communities. Our team places the highest priority on the investment in people by creating an environment where every effort contributes to company growth and personal development. Our manifesto drives each team member to focus on collaboration, trust, healthy conflict, ownership, and – most importantly – to Slay Dragons!

    Why is this Role Cool?

    Join one of the hottest Buffalo area small businesses recognized for its market growth and contributions to the community.

    Become a member of a team that values collaboration, trust, diversity, ownership and an endless desire to slay!

    Be part of a company that is revolutionizing the Information Technology industry for what’s next.

    Knowledge, Skills, and Experience:

    BA/BS degree in business or related field; MBA preferred

    5+ years of operations, project/ program management, consulting, corporate strategy, or related experience

    Strong leadership skills with demonstrated ability to innovate, make decisions & influence and motivate others to achieve results

    People-management experience with proven history of team-building and employee motivation; 3+ years’ experience preferred

    Experience leading the successful implementation of a strategic operational project from kick-off to completion

    Strong analytical skills with the ability to learn and apply new concepts and technologies quickly and efficiently

    Excellent communication, collaboration and problem-solving skills.

    Ability to effectively multi-task and possess excellent attention to detail with exceptional follow-up skills

    Passion for driving innovation, encouraging growth, and striving for constant improvement


    Strong Microsoft Office skills (Word, Excel and PowerPoint), specifically Excel, with the ability to analyze and manipulate data from multiple sources

    At least 2 years’ experience with Professional Services Automation (PSA) tool

    Experience with CRM system ( or similar tool)