Job Description
The Mortgage Loan Processor is responsible for processing loan applications in compliance with mortgage lending and applicable investor guidelines for FHA and VA loans. Performs duties such as analyzing the loan application, reviewing title commitments and fees, and communicating with borrowers. The Mortgage Loan Processor works on a blend of all products based on pipeline management ability.
Essential Job Functions include:
• The Mortgage Loan Processor is the primary customer contact and may act as a liaison between the borrower and loan advisor. Is required to provide periodic status updates, and timely return all incoming inquiry calls.
• Verifies compiles, and types application information for mortgage loans and or titles.
• Performs a general evaluation of the residential loan application file to verify that application data is complete and meets established standards, including type and amount of mortgage, borrower assets, liabilities, and length of employment, and marital status.
• Informs supervisor of discrepancies in title or survey.
• Performs other related duties as assigned.
Qualifications:
Education and/or Experience:
• Must have at least 1 year of customer service or call center experience.
• Previous experience within banking or mortgage is desired, but not required.
• High school diploma or general education degree (GED)required, BA preferred.
• Outstanding communication and customer service skills.
• Excellent attention to detail.
• Highly skilled on the phone, very organized, and able to handle the overall customer experience with outstanding service.
Language Skills:
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills:
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability:
• Ability to carry out detailed written and/or verbal instructions.
• Ability to solve problems involving concrete variables in standardized situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
Physical Demands:
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to sit and talk or hear.
• The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds.
Work Environment:
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate.
Employer’s Rights:
• This job description does not list all the duties of the job.
• You may be asked by your supervisors or managers to perform other duties.
• You will be evaluated in part based upon your performance of the tasks and functions listed in this job description.
• The employer has the right to revise this job description at any time.
Job Type: Full-time
Pay: $45,000.00 - $53,000.00 per year
Company Description
Hiring great talent within the Mortgage industry!