Job Description

MAJOR PROJECTS

Helpdesk Technician

DESCRIPTION OF EXPERIENCES AND EXPECTATIONS OF WHAT YOU SHOULD LEARN FROM THIS WORK EXPERIENCE:

Develop strong customer service skills

Develop IT skillsets to help with future IT Helpdesk roles

LIST OF GENERAL JOB DUTIES AND RESPONSIBILITIES NOT LISTED ABOVE:                 Provide first point of contact for all support issues for end-user technical support maximizing the end user’s experience.                 Establish and maintain effective relationships with all levels of users.                  Troubleshoot and resolve problems encountered in the use of site systems and desktop applications.                 Setup, install and maintain desktop and laptop hardware/software and peripherals and network printers.                  

Qualifications

Junior or Senior College Student

Additional Information

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you have a difficulty applying for any job posted on Harsco Rail’s website because a disability prevents you from using the online system, Harsco Rail offers the following alternate application procedure: Contact Quinn Belton, HR Generalist, at 803-822-7440 and Harsco Rail will arrange for an alternate method of applying and will consider your application together with all other applications received for the job.  _Please call only for disability application. _All of your information will be kept confidential according to EEO guidelines.