Job Description

Government agency seeking thoughtful, good-natured and wanting to help Customer Service Agents for their Rent Relief program.

ADVANCED KNOWLEDGE OF EXCEL IS REQUIRED.

The candidates must be able to multi-task; perform well while maintaining a calm, professional demeanor in a fast-paced team-oriented environment. This requires Customer Service experience but also the ability to analyze and troubleshoot problems based on callers circumstances.

CUSTOMER SERVICE ANALYST

An analyst shall perform the following duties, but not be limited to:

· Analyzing, evaluating, and identifying and resolving problems or issues; performs a variety of complex professional administrative and analytical work in support of managerial functions; independently conducts surveys and research; makes presentations on a variety of issues; develops policies, programs and goals; and develops and monitors budgets for LACDA or department/divisions. Performs other related duties as assigned.

· Microsoft Excel - Ability to group large data sets quickly, with pivot tables. Ability to generate and edit pie charts. Ability to identify errors within large data sets exceeding thousands of rows of data.

· Microsoft Word - Able to create word tables to organize data in an easy to read way.

· PowerPoint - Ability to create and edit custom PowerPoint presentations.

BE A PART OF AN ALTRUISTIC MISSION OF HELPING THOSE AFFECTED BY THE COVID CRISIS BY GETTING HELP TO THOSE IN NEED!

Company Description

We are a family owned staffing and recruiting firm that has been in operation for over 32 years. HART Employment Services, is a woman owned, family operated small business. Founded in 1987, HART has had the privilege of providing quality service and qualified talent search assistance in a variety of industries for over 32 years. HART specializes in personalized, quality staffing assistance for direct placement, contract, temporary to hire, pre-employment testing and payroll services on a nationwide basis.