MISSION** OF THE ROLE

Coordinates customer and supplier returns of nonconforming product for multiple branch locations.

EDUCATION/EXPERIENCE

High school diploma or equivalent and/or six months to one year related experience and/or training is desired. Education and/or experience requirements may be waived at management discretion.

**Key Returns Clerk Accountabilities

**

• Examines and compares items with defective label to record information such as quantity, type of defects, part numbers, and other various reasons.
• Examines items that have been returned by the customer, and compares to their packing slip and the company’s return authorization form.
• Processes return items following the disposition noted on defective label or return authorization form and enter into computer and update other return records.
• Requests return authorization from supplier noting reason for return and any other pertinent information.
• Processes returns due back to the customer.
• Follows up on pending returns.
• Discusses defective or unacceptable products or services with inspection or quality control personnel, users, suppliers, and others to determine source of trouble and take corrective action.
• Makes inventory adjustments as required.
• Handles any special inventory receipts that are out of the norm.
• Investigates inventory shortages/overages.
• Assists in special projects, as required.
• Files return information.
• Backs up Distribution department (shipping and receiving), if required.
• Other miscellaneous duties as assigned by supervisor.
• Follows all quality processes and procedures as established by The Hartfiel Company.
• Operates within the intended framework of The Hartfiel Company’s mission, values, and vision statements.

SALARY INFO:

$17 - $22 / HR