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Customer Service Representative Ecommerce/Retail

Harveys Industries Inc.

Customer Service Representative Ecommerce/Retail

Santa Ana, CA
Full Time
Paid
  • Responsibilities

    Job Description

    OVERVIEW

    HARVEYS IS A BOUTIQUE HANDBAG BRAND ESTABLISHED IN 1997 BY HUSBAND AND WIFE TEAM, DANA AND MELANIE HARVEY. WE'VE BEEN DESIGNING AND MANUFACTURING LOCALLY IN SANTA ANA EVER SINCE.

    WE ARE LOOKING FOR A CUSTOMER SERVICE REPRESENTATIVE TO JOIN OUR TEAM. MUST BE HAPPY, HARD WORKING, COLLABORATIVE, SELF MOTIVATED, RESPONSIBLE, AND ADAPTABLE. THIS IS A FUN ENVIRONMENT BUT ALSO VERY FAST PACED AND CHALLENGING. WE NEED SOMEONE WHO IS A SELF-STARTER AND CAN MANAGE MULTIPLE TASKS AND RESPONSIBILITIES. THERE IS UNLIMITED ROOM FOR GROWTH AND YOU WILL BE SURROUNDED BY A VERY DIVERSE GROUP OF TALENTED PEOPLE. OUR CUSTOMER BASE IS VERY PASSIONATE AND LOYAL AND WE ARE SEEKING SOMEONE WITH EXCELLENT INTERPERSONAL COMMUNICATION SKILLS AS WELL AS STRONG VERBAL AND WRITTEN COMMUNICATION SKILLS TO DELIVER AN OUTSTANDING CUSTOMER EXPERIENCE. THE IDEAL CANDIDATE WILL HAVE THE ABILITY TO PROBLEM SOLVE QUICKLY WHILE MAINTAINING A HIGH LEVEL OF SERVICE AND PROFESSIONALISM.

     

    RESPONSIBILITIES

    INTERACTS WITH CUSTOMERS VIA PHONE AND EMAIL TO RESOLVE PRODUCT OR SERVICE ISSUES.

    PROVIDES PRICING, DELIVERY INFORMATION AND PROCESSES ORDERS WHILE UTILIZING PRODUCT KNOWLEDGE TO ASSIST WITH CUSTOMER PURCHASING DECISIONS.

    ASSISTS WITH IN PERSON TRANSACTIONS AND WEBSITE ORDER PICK-UPS FROM OUR HEADQUARTERS.

    PROCESSES REFUNDS, EXCHANGES AND TRANSACTIONS FOR CLEANING AND WARRANTY SERVICES.

    RECOMMENDS POTENTIAL PRODUCTS OR SERVICES TO APPROPRIATE DEPARTMENTS BY COLLECTING CUSTOMER INFORMATION AND ANALYZING CUSTOMER FEEDBACK AND NEEDS.

    CREATES NEW PRODUCT UPLOADS ON THE COMPANY WEBSITE AND ASSISTS WITH MAINTAINING THE LOOK AND FRESHNESS OF THE WEBSITE BY MERCHANDISING PRODUCTS AND ADDING HOME PAGE CONTENT.

    SERVES AS A LIAISON BETWEEN THE CUSTOMER AND VARIOUS DEPARTMENTS.

    CONTINUALLY SEEKS WAYS TO IMPROVE CUSTOMER SERVICE AND INCREASE CUSTOMER SATISFACTION.

    PREPARE PRODUCT REPORTS BASED ON ANALYZING CUSTOMER INFORMATION.

    PERFORMS OTHER DUTIES AS ASSIGNED.

     

     

    QUALIFICATIONS

    MINIMUM EDUCATIONAL LEVEL:

    HIGH SCHOOL DIPLOMA OR EQUIVALENT

    MINIMUM EXPERIENCE/KNOWLEDGE/SKILLS/ABILITIES:

    MINIMUM 3-5 YEARS EXPERIENCE IN A CUSTOMER SERVICE ENVIRONMENT.

    EXPERIENCE IN THE FASHION INDUSTRY IS A PLUS BUT NOT REQUIRED.

    EXPERIENCE WITH SHOPIFY WEBSITES IS A PLUS BUT NOT REQUIRED.

    ABILITY TO USE CRITICAL THINKING SKILLS TO PROBLEM SOLVE CUSTOMER ISSUES.

    ABILITY TO MAINTAIN CUSTOMER RELATIONSHIPS AND RAPPORT.

    EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS.

    ABILITY TO HANDLE MULTIPLE TASKS AND ASSIGNMENTS AND SET PRIORITIES IN ORDER TO MEET COMPANY GOALS AND DEADLINES.

    EFFECTIVE TIME MANAGEMENT AND ABILITY TO STAY ORGANIZED.

    ABLE TO ADAPT TO A FAST PACED EVER CHANGING ENVIRONMENT.

    JOB TYPE: FULL-TIME