About the Job
Housekeeping Manager supervises and coordinates activities of room attendants, house attendants, public area cleaners and floor supervisors. Assisting in the managing and directing of the day-to-day operations of all Housekeeping functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Work with Director of Housekeeper in supervising the housekeeping staff
Establish standards and procedures for the work of housekeeping staff. Schedule to ensure adequate service
Inspect and evaluate the physical condition of the establishment
Submit to Engineering & Management work orders for painting, repairs, furnishings, relocation of equipment, and reallocation of space
Investigate new and improved cleaning instruments and methods
Be properly attired in clean uniform, proper footwear and wear a nametag at all times
Adhere to all housekeeping procedures COVID-19 and house rules
Perform or assist with cleaning duties as necessary.
Conduct inventories of linen, supplies, and equipment as needed
Order and receive supplies, maintaining adequate inventory levels
Ensure that staff is performing to hotel and Forbes Travel Guide Standards
Lead training exercises
Assist with onboarding and training of all new housekeeping staff
Attend department meetings
Assist in selection and purchase of new furnishings
Establish and maintain cost control systems for staffing linen inventories and cleaning supplies
Enforce policies and procedures
Ensure that quality services are rendered in meeting guest needs and that guest relations are enhanced
Schedule staff according to labor standards and forecasted occupancy
Maintain room quality based on resort objectives
Monitor and maintain a level of cleanliness in rooms, storage areas, laundry, restrooms, and public areas
Compile and report accurate status of guest rooms to the front office
Enforce standard procedures for the acceptance, security, and return of guest lost and found items
Maintain productivity and labor cost goals
Notify supervisor of any suspicious people or problems such as missing room items, damage, pets, engineering problems, etc
Be properly attired in clean uniform, proper footwear and wear a nametag at all times
Adhere to all housekeeping procedures COVID-19 and house rules
Perform or assist with cleaning duties as necessary.
Conduct inventories of linen, supplies, and equipment as needed
Order and receive supplies, maintaining adequate inventory levels
Ensure that staff is performing to hotel and Forbes Travel Guide Standards
Lead training exercises
Assist with onboarding and training of all new housekeeping staff
Attend department meetings
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description
While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear.
The employee is occasionally required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds.
Excellent verbal and good written skills required
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to write reports, business correspondence, and procedure manuals.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
EDUCATION / EXPERIENCE:
Up to four years of housekeeping experience in a hotel with supervisory responsibility. Preferable experience in a luxury resort.
Bilingual preferable
We offer great benefits and perks. Medical, dental, vision, ancillaries, sister property hotel discount, housing based on availability, and much more.